Dispatcher - Customer Service Representative (Part Time/Full Time)

1-800-plumber-careers; Fair Lawn (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

1-800-Plumber-Careers in Fair Lawn, NJ is seeking a motivated office professional to support daily operations. The role includes answering calls, dispatching to technicians, basic accounting tasks, and various clerical duties to ensure smooth office functioning.

Candidates should have a courteous demeanor, strong communication skills, and the ability to greet visitors and manage phone inquiries efficiently. This is a customer-focused position with opportunities for advancement.

Qualifications

• Courteous and pleasant demeanor.
• Greet visitors to the building.
• Perform clerical and mail processes.
• Take inbound calls and be the first impression for the customer.
• Excellent communication to ensure customer satisfaction.
• Phone answered by the 3rd ring with approved greeting.
• Technician scheduling.
• Handle invoice process.
• Enable calls to answering service after hours.
• Additional duties as directed by owners/manager.

Responsibilities

• Answer calls and dispatch to technicians.
• Perform basic accounting and clerical duties.
• Maintain customer-focused communications for a high-quality experience.
• Use basic computer skills to support office operations.

Skills

Communication skills

Inbound calls

Clerical tasks

Tools

Computer skills

Job description

Benefits:

• Paid Holidays
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements:

• Have a courteous and pleasant demeanor
• Greet visitors to the building
• Perform clerical and mail processes
• Take inbound calls being the first impression for the customer.
• Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
• Make sure the phone is answered by the 3rd ring using the approved greeting each time.
• Technician Scheduling
• Handles Invoice Process
• Enable calls to answering service at end of day.
• Additional duties as directed by owners/manager

Other requirements:

• Clean Background
• Pass Drug Test
• Reliable Transportation
• Active Cell Phone
• Valid Driver's License

Note: Salary based on experience