Dispatcher & Customer Service Specialist | PT/FT

1-800-Plumber + Air of Bergen County; Fair Lawn (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Holidays

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

1-800-Plumber +Air of Bergen County is seeking a motivated office assistant to handle calls, dispatch technicians, and perform basic accounting and clerical duties. This on-site role emphasizes delivering a high-quality customer experience for every customer.

Responsibilities include answering calls, greeting visitors, processing invoices, scheduling technicians, and maintaining orderly records. Salary is experience-based, with benefits such as paid holidays and PTO, plus opportunities for

Qualifications

• Answer inbound calls and greet customers professionally.
• Distribute calls to technicians and schedule appointments.
• Perform clerical tasks and basic accounting.
• Maintain accurate records and ensure customer satisfaction.
• Use strong communication to collect needed information on calls.

Responsibilities

• Answer inbound calls and greet visitors in a courteous manner.
• Handle invoice processing and mail duties.
• Schedule technicians and support dispatcher functions.
• Ensure calls are answered by the third ring with the approved greeting.

Skills

Courteous demeanor

Greet visitors

Clerical tasks

Inbound calls

Communication skills

Phone etiquette

Technician scheduling

Invoice processing

End-of-day call handling

Duties as directed

Job description

1-800-Plumber +Air of Bergen County is seeking a motivated office assistant to handle calls, dispatch technicians, and perform basic accounting and clerical duties. This on-site role emphasizes delivering a high-quality customer experience for every customer.

Responsibilities include answering calls, greeting visitors, processing invoices, scheduling technicians, and maintaining orderly records. Salary is experience-based, with benefits such as paid holidays and PTO, plus opportunities for