Dispatcher Customer Service Representative Part TimeFull Time

1-800-Plumber + Air of Bergen County; Fair Lawn (NJ); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid Holidays

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Résumé du poste

1-800-Plumber +Air of Bergen County is seeking a motivated office assistant to handle calls, dispatch technicians, and perform basic accounting and clerical duties. This on-site role emphasizes delivering a high-quality customer experience for every customer.

Responsibilities include answering calls, greeting visitors, processing invoices, scheduling technicians, and maintaining orderly records. Salary is experience-based, with benefits such as paid holidays and PTO, plus opportunities for

Qualifications

• Answer inbound calls and greet customers professionally.
• Distribute calls to technicians and schedule appointments.
• Perform clerical tasks and basic accounting.
• Maintain accurate records and ensure customer satisfaction.
• Use strong communication to collect needed information on calls.

Responsabilités

• Answer inbound calls and greet visitors in a courteous manner.
• Handle invoice processing and mail duties.
• Schedule technicians and support dispatcher functions.
• Ensure calls are answered by the third ring with the approved greeting.

Connaissances

Courteous demeanor

Greet visitors

Clerical tasks

Inbound calls

Communication skills

Phone etiquette

Technician scheduling

Invoice processing

End-of-day call handling

Duties as directed

Description du poste

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Benefits:

• Paid Holidays


• Competitive salary


• Opportunity for advancement


• Paid time off


• Training & development

Requirements:

• Have a courteous and pleasant demeanor


• Greet visitors to the building


• Perform clerical and mail processes


• Take inbound calls being the first impression for the customer.


• Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.


• Make sure the phone is answered by the 3rd ring using the approved greeting each time.


• Technician Scheduling


• Handles Invoice Process


• Enable calls to answering service at end of day.


• Additional duties as directed by owners/manager

Other requirements:

• Clean Background


• Pass Drug Test


• Reliable Transportation


• Active Cell Phone


• Valid Driver’s License


• Note: Salary based on experience

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.