Dispatcher & Customer Service Specialist Flexible Schedule

Staugustaplumbing; Saint Cloud (MN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) with match

Health, dental, life, and vision

Health savings account

Employee discount

Flexible schedule

Paid time off

Paid holidays off

Robust incentive program

No on-call, night, or weekend shifts

Job summary

Augusta Plumbing and Heating in St. Cloud, MN is seeking a friendly Dispatcher - Customer Service Rep to join our office full-time. You’ll manage the daily job calendar, coordinate technicians’ movements, and communicate with customers over the phone to ensure smooth, timely service for plumbing and HVAC projects.

We value reliability and a can-do attitude. The ideal candidate has 1+ year of admin or customer service experience, is proficient with Word and Excel, and can adapt quickly to

Qualifications

• 1+ years of administrative or customer service experience.
• Proficiency with Microsoft Word and Excel.
• Ability to thrive with independent decision-making and problem-solving.
• Comfort with chaos and adapting to changing circumstances.
• Strong attention to detail and accuracy.
• Desire to learn and participate in training.
• High school diploma or equivalent.

Responsibilities

• Answer customer calls, questions and concerns in a friendly, professional manner.
• Maintain the job calendar and coordinate technicians' movements for efficient scheduling.
• Dispatch technicians based on skill set, availability and proximity to the job.
• Handle various administrative tasks and stay in touch with customers throughout service.

Skills

Administrative experience

Customer service experience

Adaptability

Attention to detail

Problem solving

Independent decision-making

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Augusta Plumbing and Heating in St. Cloud, MN is seeking a friendly Dispatcher - Customer Service Rep to join our office full-time. You’ll manage the daily job calendar, coordinate technicians’ movements, and communicate with customers over the phone to ensure smooth, timely service for plumbing and HVAC projects.

We value reliability and a can-do attitude. The ideal candidate has 1+ year of admin or customer service experience, is proficient with Word and Excel, and can adapt quickly to