Dispatcher - Customer Service Rep

Staugustaplumbing; Saint Cloud (MN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) with match

Health, dental, life, and vision

Health savings account

Employee discount

Flexible schedule

Paid time off

Paid holidays off

Robust incentive program

No on-call, night, or weekend shifts

Job summary

Augusta Plumbing and Heating in St. Cloud, MN is seeking a friendly Dispatcher - Customer Service Rep to join our office full-time. You’ll manage the daily job calendar, coordinate technicians’ movements, and communicate with customers over the phone to ensure smooth, timely service for plumbing and HVAC projects.

We value reliability and a can-do attitude. The ideal candidate has 1+ year of admin or customer service experience, is proficient with Word and Excel, and can adapt quickly to

Qualifications

• 1+ years of administrative or customer service experience.
• Proficiency with Microsoft Word and Excel.
• Ability to thrive with independent decision-making and problem-solving.
• Comfort with chaos and adapting to changing circumstances.
• Strong attention to detail and accuracy.
• Desire to learn and participate in training.
• High school diploma or equivalent.

Responsibilities

• Answer customer calls, questions and concerns in a friendly, professional manner.
• Maintain the job calendar and coordinate technicians' movements for efficient scheduling.
• Dispatch technicians based on skill set, availability and proximity to the job.
• Handle various administrative tasks and stay in touch with customers throughout service.

Skills

Administrative experience

Customer service experience

Adaptability

Attention to detail

Problem solving

Independent decision-making

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Ready for a dynamic role where you help others and make a positive impact? Great! Augusta Plumbing and Heating is hiring an enthusiastic, outgoing person to join our St. Cloud, MN office as a full-time Dispatcher - Customer Service Rep! Keep reading to learn how you can build a long-lasting, rewarding career with us.

DISPATCHER - CUSTOMER SERVICE REP BASICS

Pay: When you join our office, you earn $25.00/hour.

Benefits

• 401(k) with match
• Health, dental, life, and vision insurance
• Health savings account
• Employee discount
• Flexible schedule
• Paid time off
• Paid holidays off
• Robust incentive program
• No on-call, night, or weekend shifts

YOUR DAY AS OUR DISPATCHER - CUSTOMER SERVICE RE

You're the friendly person who assists customers over the phone, stays on top of our job calendar, and coordinates technicians' movements to keep our workdays smooth. Always professional and upbeat, you talk to customers when they call our office, answer questions, and address any concerns. You're motivated to achieve results and deliver positive outcomes, efficiently dispatching technicians according to skill set, availability, and proximity to the job. Throughout the day, you stay in touch with technicians, answer phone calls from customers, handle various administrative tasks, and adapt to changing circumstances to ensure seamless plumbing and HVAC service.

WHAT WE'RE LOOKING FOR

Minimum Requirements:

• 1+ years of administrative or customer service experience
• Proficiency with Microsoft Word and Excel
• Ability to thrive in an environment that offers freedom and allows room for independent decision-making and problem-solving
• Comfort with chaos and an ability to easily adapt to changing circumstances
• Strong attention to detail and commitment to accuracy
• Desire to continuously improve, learn more, and participate in training
• High school diploma or equivalent

Preferred Qualifications:

• Experience in the home services industry
• Dispatch experience
• Experience communicating with customers over the phone

A LITTLE ABOUT US

At Augusta Plumbing and Heating, we've been the area's go-to choice for reliable and affordable plumbing and HVAC services since 2007. With a focus on customer service and high-quality work, we stand out for our commitment to excellence. We boast a low-pressure environment where employees can focus on delivering quality work and meeting customer needs without added stress. We make sure every team member has a healthy work-life balance, opportunities to learn, and the right tools for their job. Join us to embark on a rewarding career!