Customer Service Representative

MillTown Plumbing, Heating, Cooling and Electrical; Chelmsford (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Paid Training

Health Insurance

Vision Insurance

Life Insurance

Dental Insurance

Paid Holidays

Company Events

401(k) Match

Paid Time Off

Flexible Schedule

Weekly pay

Job summary

MillTown Plumbing, Heating, Cooling and Electrical is seeking a customer-service focused team member to join our growing, family‑owned company with over 45 years of experience. You will convert incoming calls into booked service appointments, respond to requests, and help promote our trusted brand.

This full‑time on‑site role emphasizes empathy, clear communication, and reliable follow‑through in a fast‑paced environment.

Qualifications

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Skills

Customer service

Strong communication

Organized

Empathy

Education

Bachelor degree or equivalent

Tools

Phone systems

Job description

Benefits

• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Blue Cross Blue Shield Health Insurance
• Vision Insurance
• Life Insurance
• Dental Insurance
• Paid Holidays to Celebrate
• Company Events
• 401(k) Match @ 4%
• PTO Time
• Flex Schedule
• Get Paid Weekly

Full Job Description

Do you want to join our growing, customer-focused, and, dare we say, fun team? Then we want to talk to you TODAY! We're a dynamic, family-owned business with over 45 years of expertise. We're on a mission to be a great place to work, provide industry leading service and continue to grow! We're the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses comfortable all year long. Join us in making every home and business a Customer and MillTown fan. Make this year the first to join the MillTown team.

Essential Duties and Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Desired Skills and Experience

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Bachelor degree or equivalent is a plus.
• Engaging personality that blends well with a fast-paced, goal-driven environment.

MillTown Plumbing & Heating Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.

Job Type: Full-time Pay: $18.00-24.00/Hour

Salary: $18.00 - $24.00 per hour

If you require alternative methods of application or screening, you must approach the employer directly to request this, as Indeed is not responsible for the employer's application process.

Job Posted by ApplicantPro