Dispatcher & Customer Care Specialist

TurnPoint Services; Las Vegas (NV); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401K with company match

Paid Holidays

Paid Time Off

Disability insurance

Life Insurance

Monthly bonus

Spiff opportunities

Job summary

Anytime Plumbing Heating & Cooling in Las Vegas is seeking a results-driven Dispatcher/Customer Service Representative to join a team of customer-focused professionals. You will coordinate with technicians, schedule service calls, and communicate clearly to ensure timely resolutions in a busy environment.

The role emphasizes teamwork, strong organizational skills, and the ability to multitask while providing excellent customer care. Competitive pay, benefits, and growth opportunities are offered.

Qualifications

• Conceptual judgment and decision‑making skills.
• Excellent organizers.
• Remain stable and poised under pressure.
• Adapt quickly.

Responsibilities

• Answer inbound and make outbound customer calls in a fast-paced environment.
• Empathize and understand customer urgent plumbing and HVAC problems.
• Manage and organize service calls by urgency, tech skill, and location.
• Determine best course of action to ensure timely resolution and customer satisfaction.
• Work closely with departments to provide administrative tracking support.
• Coordinate and promote multiple business solutions and services.
• Schedule and dispatch all booked service and maintenance calls.
• Proactively plan, forecast, and dispatch service calls.
• Dispatch technicians with appropriate skill levels and communicate status to customers.
• Follow up with customers after completion.

Skills

Judgment

Organizational

Poise under pressure

Adaptability

Tools

ServiceTitan

Job description

Anytime Plumbing Heating & Cooling in Las Vegas is seeking a results-driven Dispatcher/Customer Service Representative to join a team of customer-focused professionals. You will coordinate with technicians, schedule service calls, and communicate clearly to ensure timely resolutions in a busy environment.

The role emphasizes teamwork, strong organizational skills, and the ability to multitask while providing excellent customer care. Competitive pay, benefits, and growth opportunities are offered.