Dispatch/Customer Service Representative

TurnPoint Services; Las Vegas (NV); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401K with company match

Paid Holidays

Paid Time Off

Disability insurance

Life Insurance

Monthly bonus

Spiff opportunities

Job summary

Anytime Plumbing Heating & Cooling in Las Vegas is seeking a results-driven Dispatcher/Customer Service Representative to join a team of customer-focused professionals. You will coordinate with technicians, schedule service calls, and communicate clearly to ensure timely resolutions in a busy environment.

The role emphasizes teamwork, strong organizational skills, and the ability to multitask while providing excellent customer care. Competitive pay, benefits, and growth opportunities are offered.

Qualifications

• Conceptual judgment and decision‑making skills.
• Excellent organizers.
• Remain stable and poised under pressure.
• Adapt quickly.

Responsibilities

• Answer inbound and make outbound customer calls in a fast-paced environment.
• Empathize and understand customer urgent plumbing and HVAC problems.
• Manage and organize service calls by urgency, tech skill, and location.
• Determine best course of action to ensure timely resolution and customer satisfaction.
• Work closely with departments to provide administrative tracking support.
• Coordinate and promote multiple business solutions and services.
• Schedule and dispatch all booked service and maintenance calls.
• Proactively plan, forecast, and dispatch service calls.
• Dispatch technicians with appropriate skill levels and communicate status to customers.
• Follow up with customers after completion.

Skills

Judgment

Organizational

Poise under pressure

Adaptability

Tools

ServiceTitan

Job description

Brand Overview

Anytime Plumbing has built a reputation in Las Vegas for reliability, fast response, and trusted expertise. With a team dedicated to problem-solving, Anytime has become the go-to service provider across Nevada. Now part of TurnPoint Services, employees gain the best of both worlds: local connection and national resources. We invest in our people through training, mentorship, and career advancement opportunities across 62 brands. Join Anytime Plumbing — where your career wins big, every day.

Role Overview

Since 1982, Anytime Plumbing Heating & Cooling has been focused on giving our customers the best value. We understand that calling for plumbing or HVAC service is often not anticipated, so we make sure to give our customers as little stress as possible. Most importantly, we pride ourselves on being the most employee-focused plumbing & HVAC company in town.

Position Overview:

Anytime Plumbing Heating & Cooling is looking for a Dispatcher/Customer Service Representative to add to our team of customer-focused, team-driven professionals.

The primary role of the Customer Service Representative is to ensure that we meet client needs in a timely and professional manner. This position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment.

Successful candidates for this role:

• Have conceptual judgment and decision‑making skills
• Are excellent organizers
• Remain stable and poised under pressure
• Can adapt quickly

Pay Range: $18.00 - $20.00/hour with monthly bonus incentive

Shift: 11:00 am - 8:00 pm, Monday through Friday

Benefits:

• Medical, Dental and Vision plans
• 401K with 3% company match
• Short- and Long-Term Disability plans
• Accident & Critical Illness Insurance available
• $50K Life Insurance Policy free to employees
• Paid Holidays
• Paid Time Off
• Future advancement opportunities
• Monthly bonus and spiff opportunities available

Candidate Qualities:

Along with the job-specific qualifications (below), here are the qualities we’re looking for in our candidates:

• You work hard
• You love working with a team
• You love to serve others
• You love to challenge yourself, and you want to learn and be better than yesterday
• You understand the importance of serving others (your team members and our customers)

Job Duties:

• Answer inbound and make outbound customer calls in a fast-paced environment
• Empathize & understand customer’s urgent plumbing & HVAC problems
• Manage and organize customer service calls based on urgency, tech skill, and location
• Determine the best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention
• Work closely with various departments to provide administrative tracking support
• Work cohesively with various departments to support and promote multiple business solutions
• Schedule and coordinate all booked service & maintenance calls
• Proactively plan, forecast, and dispatch service calls
• Accurately dispatch the required Service Technician with the correct skill level for the service call, minimizing unnecessary costs and building customer confidence
• Communicate the status of the service call to the customer while it is in progress and follow up with the customer after completion
• Determine the best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention

Requirements:

• Working knowledge of ServiceTitan software is a plus
• Relevant work experience in service (repairs/maintenance) work is a plus
• Ability to handle multi-line phone system while entering data
• Must have dependable transportation and be prompt
• Strong ability to multitask in a fast-paced environment
• Maintain an effective working relationship with employees, customers, and industry partners
• Highly organized and detail-oriented with exceptional follow-through ability
• Highly motivated, self-starter who is flexible and has a positive attitude

Why You’ll Love Working Here

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

Safety First: A safety-first mindset built into every process so you go home safely every day.

Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Compensation & Benefits

$18.00 - $20.00/hour with monthly bonus incentive

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.