Service Dispatcher / Administrative Management Trainee

Controlled Climate Systems Inc; Canonsburg (Washington County); On-site; USD 67,778,000 - 71,635,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid time off

Holidays and vacation

Paid training on our systems

Referral program

Job summary

Controlled Climate Systems, Inc. is seeking a Service Dispatcher / Administrative Management Trainee to support our commercial HVAC service operations and grow into broader administrative management roles.

Start in dispatch, learn the business, and advance as you gain experience, ownership, and leadership capability. The role emphasizes learning with on-the-job training, strong communication, and ambition to move upward into a management track within a family-owned, 50+ year-old Canonsburg

Qualifications

• Willing to learn quickly and communicate well.
• Ambitious and trainable with attention to follow-through.
• Interest in growing into administrative/management roles.

Responsibilities

• Dispatch and coordinate commercial HVAC service technicians throughout the day.
• Communicate with customers regarding service calls, scheduling, updates, and follow-up.
• Help prioritize incoming service requests and adjust schedules as needed.
• Maintain accurate customer, technician, job, and service information.
• Assist with billing, invoicing, paperwork, and administrative follow-through.
• Track open service calls and ensure outstanding items are completed.
• Coordinate information between technicians, customers, vendors, and management.
• Help maintain service agreements, job records, and internal documentation.
• Assist with recruiting and hiring service technicians as you become familiar with the department.
• Support onboarding and administrative coordination for new hires.
• Learn our CRM, dispatch, accounting, and service-management systems.
• Take on additional administrative responsibilities as knowledge grows.
• Gradually develop toward a broader service administration and management position.

Skills

Smart and organized

Strong communication

Customer service oriented

Attention to detail

Proficient with computers

Willing to learn billing

Self-motivated

Team player

Tools

CRM software

Dispatch software

Accounting software

Service management systems

Job description

Controlled Climate Systems, Inc.

Service Dispatcher / Administrative Management Trainee

$24 - $25/hour starting pay + Benefits | Full-Time | In-Person | Canonsburg, PA

Start in Dispatch. Learn the Business. Grow Into Management.

Controlled Climate Systems, Inc. is hiring a Service Dispatcher to support our commercial HVAC service operations and grow into a broader administrative management role over time.

This is not intended to be a dispatcher position forever. You'll start by learning the day-to-day operation from the ground up -- coordinating technicians, communicating with customers, assisting with billing, and helping us recruit service technicians. As you become confident in our systems and prove you can take ownership, the role will expand into greater administrative and management responsibility.

We're looking for someone sharp, organized, highly trainable, and ambitious. You do not need to know everything on day one. You do need to learn quickly, communicate well, follow through, and want to build a career rather than simply hold a job.

About Controlled Climate Systems

We've been serving Western Pennsylvania since 1971, delivering commercial and industrial HVAC service, maintenance, and installation. Still family-owned and based in Canonsburg, our reputation is built on integrity, quality work, and a team that supports each other.

At CCS, the office supports the field. Our dispatch and administrative team plays a critical role in keeping technicians productive, customers informed, and the service department running smoothly.

What You'll Do

• Dispatch and coordinate commercial HVAC service technicians throughout the day
• Communicate with customers regarding service calls, scheduling, updates, and follow-up
• Help prioritize incoming service requests and make adjustments as schedules change
• Maintain accurate customer, technician, job, and service information
• Assist with billing, invoicing, paperwork, and administrative follow-through
• Track open service calls and make sure outstanding items are completed
• Coordinate information between technicians, customers, vendors, and management
• Help maintain service agreements, job records, and internal documentation
• Assist with recruiting and hiring service technicians as you become familiar with the department
• Support onboarding and administrative coordination for new hires
• Learn our CRM, dispatch, accounting, and service-management systems
• Take on additional administrative responsibilities as your knowledge and capabilities grow
• Gradually develop toward a broader service administration and management position

What We're Looking For

• Smart, organized, and able to learn quickly
• Strong communication and customer-service skills
• Comfortable working in a fast-moving environment where priorities can change throughout the day
• Able to stay calm, organized, and professional when handling multiple requests
• Strong attention to detail and follow-through
• Comfortable with computers, email, spreadsheets, and business software
• Willing to learn billing, service administration, recruiting, and operational processes
• Confident speaking with customers and field technicians by phone
• Self-motivated and able to take increasing ownership over time
• Interested in developing into an administrative or management-level role
• Previous dispatch, customer service, administrative, HVAC, construction, or service-industry experience is helpful, but we are willing to train the right person

Pay & Benefits

• Full-time, year-round position
• Pay: $24 - $25/hour starting pay
• Opportunity for increased compensation as responsibilities grow
• Clear potential to develop beyond dispatch into an administrative management role
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off, holidays, and vacation
• Paid training on our systems and processes
• Referral program
• Stable, family-owned company with 50+ years of success
• Direct exposure to experienced leadership and the opportunity to learn how a commercial HVAC service department is run

Schedule & Location

• Full-time position
• In-person, on-site role
• Based in Canonsburg, PA
• Monday-Friday schedule

Controlled Climate Systems, Inc. is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law.