Dispatcher - Chicago

Kinder Morgan, Inc.; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading company in the oil and gas industry is seeking a Dispatcher in Chicago. The role involves maintaining relationships with customers and carriers, ensuring accurate order processing, and managing truck activities. Ideal candidates will have strong math skills, attention to detail, and experience in the liquids terminal industry. This full-time position requires flexibility with shifts and a commitment to customer satisfaction.

Qualifications

• 3-5 years experience in liquids terminal industry.
• Knowledge of DOT rules and regulations.

Responsibilities

• Maintain professional relationships with customers and carriers.
• Create plant operating orders and manage truck activity.
• Ensure customer satisfaction and handle complaints.

Skills

Attention to Detail

Customer Service

Problem Solving

Math Skills

Education

High School Diploma

College Experience

Tools

Excel

Data Entry

Outlook

SAP

Job description

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Primary Purpose:

Maintain professional relationships with customers, carriers and other Kinder Morgan employees

• Maintain high level of attention to detail to ensure there are accurate calculations to avoid serious and costly errors
• Work closely with senior dispatchers and manager to respond to all customer complaints and inquires
• Must be able to multi-task with shifting priorities
• Create plant operating orders, take phone calls, interface with truck drivers, communicate via radio
• Issue proper placards, seals, SDS, COA and product ID tags to driver
• Perform order verification throughout the day:
• o Verify all orders are closed - Peform Business Objects
• o Ensure accurate delay codes have been applied to orders as applicable
• o Enter customer ancillary charges as applicable
• Obtain tare and gross weights of tank trucks; calculate quantity of product loaded
• Assist with managing truck activity in the terminal
• Create an accurate legal D.O.T. BOL that meets KLM, D.O.T. and customer requirements
• Accurately complete tank truck movement data in the KM and customer inventory systems while providing great customer service
• Follow through on customer related issues with management to ensure complete customer satisfaction
• Maintain proficiency and accuracy
• Handle issues and problems related to the movement of the customers’ product by interfacing with the CSR Manager
• Must be able to satisfy all customer requirements as the business demands. Promote teamwork among co-workers to ensure all customers are 100% satisfied in an efficient and timely manner
• Must be current in DOT certification/training
• Shifts may vary by customer demand and as a result, dispatchers may be required to work scheduled and unscheduled overtime
  
  

Position Description

Primary Purpose:

Maintain professional relationships with customers, carriers and other Kinder Morgan employees

Essential Duties And Responsibilities

• Maintain high level of attention to detail to ensure there are accurate calculations to avoid serious and costly errors
• Work closely with senior dispatchers and manager to respond to all customer complaints and inquires
• Must be able to multi-task with shifting priorities
• Create plant operating orders, take phone calls, interface with truck drivers, communicate via radio
• Issue proper placards, seals, SDS, COA and product ID tags to driver
• Perform order verification throughout the day:
• o Verify all orders are closed - Peform Business Objects
• o Ensure accurate delay codes have been applied to orders as applicable
• o Enter customer ancillary charges as applicable
• Obtain tare and gross weights of tank trucks; calculate quantity of product loaded
• Assist with managing truck activity in the terminal
• Create an accurate legal D.O.T. BOL that meets KLM, D.O.T. and customer requirements
• Accurately complete tank truck movement data in the KM and customer inventory systems while providing great customer service
• Follow through on customer related issues with management to ensure complete customer satisfaction
• Maintain proficiency and accuracy
• Handle issues and problems related to the movement of the customers’ product by interfacing with the CSR Manager
• Must be able to satisfy all customer requirements as the business demands. Promote teamwork among co-workers to ensure all customers are 100% satisfied in an efficient and timely manner
• Must be current in DOT certification/training
• Shifts may vary by customer demand and as a result, dispatchers may be required to work scheduled and unscheduled overtime
  
  

Position Requirements

Education Requirements:

• High school diploma or equivalent
• College experience is a plus
  
  

Experience / Specific Knowledge

• Must have at least 3-5 years experience working in the liquids terminal industry
• Knowledge of DOT rules and regulations
• Experience dispatching, scaling trucks and calculating loads according to DOT regulations
  
  

Certifications, licenses, registrations:

• Must be current in DOT certification/training
  
  

Competencies, skills, and abilities:

• Must possess excellent math skills (addition, subtraction, multiplication, division, percentages and fractions)
  
  

Physical Demands

• Proficient in Excel, Data Entry and Outlook
• Must have the knowledge and ability with systems such as SAP and/or any other inventory systems
• Must be very detailed oriented and have the ability to problem solve and troubleshoot
• Must be able to work in a fast-paced environment with the ability the multi-task as well as manage the dispatching office with minimal supervision
• Must be able to perform work as directed by management
• Individual must possess excellent customer service skills as well as the ability to work from written and verbal instructions
• Must be able to work with a team, take direction from supervisors(s), adhere to required work schedules, focus attention on details, and follow work rules
• Must be able to work quickly, independently and accurately under pressure
• Maintain regular, dependable attendance and high level of performance
  
  

Working Conditions:

• Include but may not be limited to walking up and down stairs, standing for extending periods of time and carrying up to 25 pounds
  
  

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Oil and Gas

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