Dispatcher - Chicago

Kinder Morgan; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the energy sector is seeking a detail-oriented individual to maintain professional relationships and ensure customer satisfaction. The role involves managing truck activity, creating operating orders, and ensuring compliance with regulations. Candidates should be able to multi-task and respond to customer inquiries efficiently. Flexibility in shifts may be required based on customer demand.

Qualifications

• Must be current in DOT certification/training.

Responsibilities

• Maintain professional relationships with customers and carriers.
• Create plant operating orders and handle phone calls.
• Ensure accurate calculations to avoid costly errors.

Skills

Attention to Detail

Multi-tasking

Customer Service

Job description

Primary Purpose:

Maintain professional relationships with customers, carriers, and other Kinder Morgan employees.

Essential duties and responsibilities:

1. Maintain a high level of attention to detail to ensure accurate calculations and avoid serious and costly errors.
2. Work closely with senior dispatchers and managers to respond to all customer complaints and inquiries.
3. Must be able to multi-task with shifting priorities.
4. Create plant operating orders, handle phone calls, interface with truck drivers, and communicate via radio.
5. Issue proper placards, seals, SDS, COA, and product ID tags to drivers.
6. Perform order verification throughout the day:

• Verify all orders are closed - Perform Business Objects.
• Ensure accurate delay codes have been applied to orders as applicable.
• Enter customer ancillary charges as applicable.

Obtain tare and gross weights of tank trucks; calculate the quantity of product loaded.

Assist with managing truck activity in the terminal.

Create an accurate legal D.O.T. BOL that meets KLM, D.O.T., and customer requirements.

Accurately complete tank truck movement data in the KM and customer inventory systems while providing excellent customer service.

Follow through on customer-related issues with management to ensure complete customer satisfaction.

Maintain proficiency and accuracy.

Handle issues and problems related to the movement of the customers’ product by interfacing with the CSR Manager.

Must be able to satisfy all customer requirements as the business demands. Promote teamwork among co-workers to ensure all customers are 100% satisfied in an efficient and timely manner.

Must be current in DOT certification/training.

Shifts may vary by customer demand, and dispatchers may be required to work scheduled and unscheduled overtime.