HVAC Dispatcher / Service Coordinator

Deljo Heating, Cooling & Plumbing; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in HVAC services is looking for an HVAC Dispatcher / Service Coordinator to manage service schedules and dispatch technicians. The role requires strong customer service skills and effective communication. Join a team dedicated to reliability and care in delivering HVAC solutions to Chicago families.

Benefits

Medical insurance with 3 plan options

Dental & vision insurance

Paid vacation days

401K with 3% company match

Paid training opportunities

Qualifications

• 2+ years' experience in customer service or schedule coordinating.
• Ability to manage a multiple-line phone system.

Responsibilities

• Scheduling Service calls and dispatching technicians.
• Informing customers about technician arrival times.

Skills

Customer Service

Strong computer skills

Geographical knowledge

Effective communication

Job description

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THE DELJO DIFFERENECE ~ A Century of Comfort: Your Trusted HVAC Experts!

Deljo Heating and Cooling, Chicago IL.

We have been making comfort a priority for Chicago families since 1922, dedicated to delivering exceptional HVAC services with a focus on reliability and care.

We have an immediate opening for a HVAC Dispatcher / Service Coordinator!

Overview

This position will be working with the Service Manager to maintain the Service Technicians' schedules and dispatch them as service calls are completed, prioritizing each Technician to the proper call.

Our Core Values

• Great Character & Integrity
• Hungry to Thrive and Success
• Team Like Family
• Do Whatever It Takes!
• Humility (no jerks)
  
  

What We Have To Offer / Benefits

• Medical insurance with 3 plan options including HSA
• Dental & vision insurance
• 5 Paid vacation days (40 hours) after 6 months; 10 days after 1 year (80 hours)
• 5 Paid sick days
• 6 Paid holidays
• 401K with 3% company match
• Short/Long-term disability insurance
• Life insurance
• Paid training, including Nexstar, and opportunities for professional development
• Employee appreciation events - 2 per year
• Team events
  
  

Job Title: HVAC Service Dispatcher / Service Coordinator

Work Hours: Monday to Friday, 8:00am - 4:30pm

Pay Scale: $23.00 - $26.00 per hour + incentives for leads and achievements of team goals

What You Will Be Doing

• Scheduling Service calls
• Dispatching technicians to service calls
• Informing customers on technicians arrival times
• Schedule parts replacements & return trips
• Customer service
  
  

Required Qualifications

• 2+ years' experience in customer service, schedule coordinating, project coordinating or similar experience
• Customer Service
• Strong computer skills
• Experience in reviewing documents for accuracy
• Ability to manage a multiple-line phone system
• Geographical knowledge of service or map reading skills
• Ability to communicate effectively both verbally and in writing
• Ability to see what needs to be done, take charge, and do it!
• Prior dispatching, project management, schedule coordinating experience desired
• Experience in HVAC or similar trade desired
  
  

Learn more about us: www.deljoheating.com

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Salary: $23.00 - $26.00 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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