Dispatcher

Benjamin Franklin Plumbing of Philadelphia, PA; Pennsylvania; On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Unlimited career path training

Job summary

A leading plumbing service provider in Pennsylvania is seeking a Dispatch Coordinator to manage service calls efficiently while ensuring client satisfaction. The ideal candidate will have a high school diploma, good computer skills, and customer service experience. This role offers a competitive pay rate of $18.00 - $25.00 per hour and flexible scheduling. Join us today for a rewarding career with world-class training opportunities.

Qualifications

• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Manage the dispatch board efficiently.
• Notify clients if plumbers are late.
• Communicate with Purchasing and Warehouse Coordinator.

Skills

Good computer software skills

Customer service experience

Education

High school diploma or equivalent

Job description

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES

• Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
• Makes every effort to compress call scheduling to effectively maximize productivity and revenue
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment
• Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
• Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into SuccessWare

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Must have good computer software skills
• Prior customer service experience preferred

Compensation: $18.00 - $25.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Benjamin Franklin Plumbing is an equal opportunities employer.