Dispatcher

Any Hour Group; Rigby (ID); On-site; USD 51,577,000 - 67,778,000; Full time

Benefits offered by this job

Weekly pay with incentives

401(k) with company match

Paid time off

Health benefits

Life insurance

Disability insurance

Job summary

Advanced Home Services is seeking a Dispatcher to coordinate technicians and customers, ensuring every job runs smoothly. You will think on your feet to prevent bottlenecks and delays in a fast-paced environment.

Ideal candidates have 1+ year in dispatch or scheduling, strong communication, and familiarity with CRM software like ServiceTitan. This is an on-site role in Rigby, ID with occasional evenings or weekends as needed.

Qualifications

• High school diploma or equivalent required.
• 1+ year dispatch, scheduling, or customer service experience preferred.
• ServiceTitan or similar dispatch/CRM software experience preferred.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions they need before each call.
• Serve as the main point of contact for technicians throughout the day.

Skills

Strong communication

Multitasking

Detail oriented

Customer service

Scheduling

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Job Details

Job DetailsJob Location: Advanced Home Services - RIGBY, ID 83442Position Type: Full TimeTravel Percentage: Up to 25%

ADVANCED HOME SERVICES

Advanced Home Services is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business for over 20 years. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team. We are looking for a Lead HVAC Installer to join our install team.

Position Summary

As a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks.

Key Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location
• Track call volume and technician status to keep the schedule running smoothly
• Adjust schedules quickly for emergencies, cancellations, or reschedules
• Keep customers updated on appointment times and any delays
• Give technicians the job details and directions they need before each call
• Serve as the main point of contact for technicians throughout the day
• Keep accurate records of completed jobs, reschedules, and customer feedback

We Offer

• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

QualificationsRequirements

Education

• High school diploma or equivalent required

Experience

• 1+ year of dispatch, scheduling, or customer service experience preferred
• Trades or service industry experience a plus
• ServiceTitan or similar dispatch/CRM software experience preferred

Licenses/Certifications

• Valid driver's license with clean driving record preferred

Knowledge, Skills, and Abilities

• Strong communication and multitasking skills
• Comfortable in a fast-paced environment with shifting priorities
• Organised with strong attention to detail

Physical Demands and Conditions

• Sitting for extended periods, typing and using a headset

Work Environment/Travel

• Office-based, fast-paced environment
• May require occasional evenings, weekends, or on-call availability

Ability to pass background check and drug screenin