DISPATCHER

J.W. Logistics, LLC; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

J.W. Logistics, LLC is seeking a Dispatch professional to support Operations by executing dispatch processes and providing exceptional service to customers and drivers.

The role emphasizes accurate carrier dispatch, maintenance of carrier and customer bases, and cost-effective routing in a fast-paced environment.

Qualifications

• 2+ years transportation and third-party dispatch experience.
• 1-2 years warehouse experience or truck driving experience.
• 2 years dispatching experience.

Responsibilities

• Provides excellent customer service to internal and external customers.
• Responsible for carrier sourcing and development.
• Regularly and accurately dispatches customer-controlled freight.
• Responsible for verifying carriers are approved and meet all internal/external requirements.
• Optimize routing to be cost effective.
• Acts as liaison for solving driver and carrier issues.
• Responsible for maintaining carrier and customer base.
• Performs other incidental and related duties as required.

Skills

Communication

Team collaboration

Prioritization

Multi-tasking

Work ethic

Customer service

Time management

Adaptability

Tools

Microsoft Office

Job description

Experience Requirements:

• 2+ years transportation and third-party dispatch experience.
• 1-2 years warehouse experience or truck driving experience.
• 2 years dispatching experience

Position Overview :

Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers.

Responsibilities:

• Provides excellent customer service to both internal and external customers.
• Responsible for carrier sourcing and development.
• Regularly and accurately dispatches customer-controlled freight.
• Responsible for verifying carriers are approved and meet all internal/external requirements.
• Optimize routing to be cost effective
• Acts as liaison for solving driver and carrier issues.
• Responsible for maintaining carrier and customer base.
• Performs other incidental and related duties as required.

Essential Skills/Experience

• Strong experience with Microsoft Office
• Communication with team to demonstrate & set expectations. Be supportive with the team and operations
• Professional attitude & work ethic with direct reports
• Proven ability to prioritize and multi-task
• Strong work ethic
• Handling customers & their needs with care in timely and professional manner
• Good time management skills
• Flexible fast paced worker willing to work in a changing environment.