DISPATCHER

Texas Pride Disposal; Michigan; On-site; USD 42,000 - 54,000; Full time

Job summary

Texas Pride Disposal is seeking an Operations Dispatcher to support drivers on the road and resolve service issues. The role requires coordinating with customer service, sales, and operations to manage routes and routes for the next day, with potential overtime and weekend hours.

The ideal candidate will have strong communication skills, the ability to multitask in a fast-paced environment, and proficiency with WM software.

Qualifications

• Education: High School Diploma or GED (accredited).
• Experience: 1 year of relevant work experience in a team setting with effective cross‑functional communication; strong multi‑tasking in a fast‑paced environment.

Responsibilities

• Dispatch drivers to calls using customer needs, driver location, and loads to balance cost and satisfaction.
• Coordinate with sites and service dept to optimize routes based on customer needs.
• Determine daily driver staffing to balance responsiveness and productivity.
• Assign routes and service tickets to drivers for today and tomorrow; ensure route completion.
• Handle incoming calls and emails from customer service and sales; manage pickups/deliveries.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

WM software

Job description

Description

Operations Dispatcher

JOB DESCRIPTION

Job Summary

Communicates back and forth with Drivers to assist with problem resolution while on route for commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education/Experience

• Education: High School Diploma or G.E.D (accredited).
• Experience: 1 year of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.

Certificates, Licenses, Registrations or Other Requirements

• None required.

Other Knowledge, Skills or Abilities Required

• Computer skills with ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
• Must have the desire and ability to learn WM proprietary software applications.

Work Environment

• Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting.