DISPATCHER

Jw Logistics Operations Llc; Lancaster (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Jw Logistics Operations Llc is seeking a transportation dispatcher to execute dispatch processes and support operations, delivering excellent service to customers and drivers. The role emphasizes carrier sourcing, dispatching freight, and ensuring carriers are approved.

You will optimize routes for cost efficiency, resolve driver and carrier issues, and maintain carrier and customer bases while collaborating with the team in a fast-paced environment.

Qualifications

• 2+ years of transportation/dispatch experience and 1–2 years in warehouse or driving roles.
• Strong customer service and ability to set and manage expectations.
• Proven ability to prioritize, multi-task, and work in a fast-paced environment.
• Good time management and a professional work ethic.

Responsibilities

• Dispatches customer-controlled freight accurately and regularly.
• Sourcing and developing carriers; ensuring approvals meet requirements.
• Optimize routing to reduce costs and improve efficiency.
• Act as liaison to resolve driver and carrier issues.
• Maintain carrier and customer base and provide excellent service.

Skills

Customer service

Communication

Time management

Multitasking

Team collaboration

Problem solving

Proactive support

Tools

Microsoft Office

Job description

Experience Requirements:2+ years’ transportation and third-party dispatch experience.1-2 years’ warehouse experience or truck driving experience.2 years’ dispatching experiencePosition Overview:Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers.Responsibilities:Provides excellent customer service to both internal and external customers.Responsible for carrier sourcing and development.Regularly and accurately dispatches customer-controlled freight.Responsible for verifying carriers are approved and meet all internal/external requirements.Optimize routing to be cost effectiveActs as liaison for solving driver and carrier issues.Responsible for maintaining carrier and customer base.Performs other incidental and related duties as required.Essential Skills/ExperienceStrong experience with Microsoft OfficeCommunication with team to demonstrate & set expectations. Be supportive with the team and operationsProfessional attitude & work ethic with direct reportsProven ability to prioritize and multi-taskStrong work ethicHandling customers & their needs with care in timely and professional mannerGood time management skillsFlexible fast paced worker willing to work in a changing environment.