Dispatcher

Agri-Cycle Energy; Portland (ME); On-site; USD 50,000 - 65,000; Full time

Job summary

Agri-Cycle Energy in Portland, ME, is seeking a full-time Dispatcher to coordinate trucking operations and serve as the central contact for drivers and customers. You will monitor routes, relay information, and ensure timely deliveries while maintaining accuracy in records.

The role emphasizes strong communication, multitasking, and problem-solving. Prior dispatch or logistics software experience is preferred, with a focus on customer service and efficient operations to support our growing team.

Qualifications

• Experience using logistics software to coordinate shipments.
• Strong customer service orientation and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer inbound calls from drivers and customers and relay information.
• Coordinate resources for efficient responses and dispatch tasks.
• Monitor trucking routes across terminals and update systems accordingly.
• Coordinate with operations for roll-off and trailer services as needed.
• Schedule deliveries and shipments for customers.
• Maintain records of material inventory at sites and warehousing.
• Interface with terminal managers and office staff on daily issues.

Skills

Customer service

Time management

Analytical thinking

Problem solving

Organizational skills

Communication

Tools

Logistics software

Job description

Agri-Cycle, New England’s largest and fastest-growing food waste collection company, is looking to fill one full-time Dispatcher role. We pride ourselves on providing superior service for our customers while maximizing the efficiency of our operation.

The ability to communicate effectively, multitask, and handle emergencies with a level-head are all expectations of this role. Agri-Cycle is a fast-growing family business where quality work and willingness to learn are recognized & rewarded. The successful candidate will serve as a central point of contact for both internal and external communication regarding our trucking operation.

Job Responsibilities

• Answering and responding to inbound calls from company drivers
• Handling inbound and outbound customer phone calls as needed
• Manage and coordinate resources, ensuring efficient and effective responses
• Receiving and relaying information to field personnel
• Daily monitoring of all company trucking routes in multiple terminals
• Updating information systems to accurately reflect dispatched tasks
• Coordinating with operations team to perform emergency roll-off and trailer services
• Coordinating inbound load schedule with Long Haul Team
• Gathering documentation of completed services and seeing-through to final billing
• Interfacing with terminal managers & office staff on day-to-day issues.
• Scheduling & coordinating deliveries and shipments of various customer supplies
• Manage records of material inventory at customer sites and internal warehousing

Requirements

• Experience and proficiency in standard logistics software.
• Prior experience in a trucking dispatch role preferred
• Emphasis on customer service.
• Time management skills.
• Exceptional analytical thinking, problem-solving, and organizational skills
• Ability to communicate effectively with customers & employees