Dispatcher

Find Great People | FGP; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Find Great People | FGP is seeking a disciplined Dispatcher to coordinate drivers, vehicles, and routes to ensure on-time service for our customers. You will act as the central hub between drivers, customers, and operations, keeping schedules organized and operations running smoothly.

The role rewards strong organizational skills, clear communication, and the ability to adapt to changing priorities in a fast-paced environment. Proficiency with Microsoft Office and dispatching software is a plus.

Qualifications

• Experience in dispatching, transportation, or logistics coordination.
• Strong organizational and multitasking abilities in high-volume environments.
• Effective communication and customer service skills.
• Proficiency with Microsoft Office.
• Ability to work independently and with a team.

Responsibilities

• Coordinate daily dispatch operations to maximize fleet utilization and operational efficiency.
• Assign routes based on driver availability, geographic location, and customer needs.
• Monitor route performance and make real-time adjustments to improve service levels.
• Prepare, update, distribute, and close daily route schedules.
• Track driver locations, route completion status, missed pickups, and additional service requests.
• Maintain accurate dispatch records and close prior-day routes in the system.

Skills

Organizational skills

Multitasking

Decision making

Communication

Customer service

Microsoft Office

Team collaboration

Education

Associate degree

Tools

Dispatching software

Routing software

Fleet management systems

Job description

We're seeking a highly organized and proactive Dispatcher to play a critical role in coordinating drivers, vehicles, and equipment to ensure efficient, on-time service for our customers. If you thrive in a fast-paced environment, enjoy solving logistical challenges, and excel at keeping operations running smoothly, we'd love to hear from you.

As a Dispatcher, you'll be the central hub between drivers, customers, and operations teams, helping maximize fleet productivity, optimize routes, and support a safe, customer-focused operation.

What You’ll Do

• Coordinate daily dispatch operations to maximize fleet utilization and operational efficiency
• Assign routes and loads based on driver availability, geographic location, and customer needs
• Monitor route performance and make real-time adjustments to improve service levels
• Prepare, update, distribute, and close daily route schedules
• Track driver locations, route completion status, missed pickups, and additional service requests
• Ensure all routes are completed and accurately documented through the driver check-in process
• Close prior-day routes within the dispatch system while maintaining accurate operational records
• Serve as a key point of contact for drivers and customers, providing professional and timely support
• Escalate driver performance concerns and operational issues to management when appropriate
• Maintain compliance with all company safety policies and procedures
• Support additional operational and administrative tasks as needed

Required Qualifications

• Previous experience in dispatching, transportation, logistics, fleet operations, or a similar coordination role
• Strong organizational and multitasking abilities in a high-volume environment
• Ability to make sound decisions and adapt quickly to changing priorities
• Strong communication and customer service skills
• Proficiency with Microsoft Office applications
• Ability to work independently while collaborating effectively with a team

Preferred Qualifications

• Associate degree or equivalent combination of education and experience
• Experience with transportation, waste management, recycling, or fleet-based operations
• Familiarity with dispatching and routing software systems
• Experience working directly with drivers, field personnel, or route-based operations