Dispatcher

LRS; Minneapolis (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

LRS, an industry leader in waste recycling solutions, seeks a Dispatcher in Minneapolis. This role is pivotal in coordinating and optimizing driver allocations, ensuring efficient service delivery while maintaining clear communication with all stakeholders.

The Dispatcher will manage routing adjustments in a fast-paced environment to meet service goals and customer satisfaction. Preferred candidates will have dispatch experience, a valid driver's license, and strong problem-solving skills.

Qualifications

• Minimum 6 months dispatch or logistics experience preferred; 2 years preferred for complex operational environments.
• Prior experience in waste management, transportation, or customer service is beneficial.

Responsibilities

• Coordinate daily routing and resource allocation.
• Assign and adjust driver routes to maximize productivity.
• Maintain communication with drivers and operations leadership.
• Troubleshoot and resolve en route issues.

Skills

Valid driver’s license; CDL (Class A) preferred

Detail-oriented with strong organizational skills

Strong analytical and problem-solving abilities

Excellent written and verbal communication skills

Familiarity with routing and logistics software

Education

High School Diploma or GED

Associate’s Degree or higher (preferred)

Tools

Microsoft Office (especially Excel)

Job description

LRS is the industry leader in providing innovative and environmentally responsible waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods, and communities that we serve. We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste.

Live Safety.

Core Values

• Serve With Passion
• Innovate Relentlessly
• Engage With Integrity
• Build Community
• Be Accountable

Reports To

Operations Supervisor

Role Summary

The Dispatcher coordinates the allocation and scheduling of drivers, trucks, and containers to optimize capacity, streamline operations, and support customer service goals. Supports route planning, real‑time adjustments, and operational efficiency—leveraging tools and data analysis to uphold performance and service metrics.

Essential Job Duties

• Assign and adjust driver routes daily to maximize route standardization and productivity.
• Utilize routing platforms to manage same-day changes and next‑day planning.
• Sequence efficient routes and support dynamic route strategy in response to demand and capacity needs.
• Maintain constant communication with drivers, Operations leadership, dispatch teams, and customers during route execution.
• Quickly troubleshoot and resolve en route issues to prevent service interruptions.
• Collect, interpret, and verify logistics and routing data to improve accuracy and operational efficiency.
• Close routes and input completed service data using digital tools or dispatch systems.
• Review disposal and service capacity plans to identify optimal load destinations.
• Work with operations leadership to evaluate swing route opportunities and balance high‑demands service loads.
• Manage service tickets, driver logs, communications, and routing paperwork.
• Handle incoming requests from customer service, sales, or field staff efficiently.

Scope of Responsibility

The Dispatcher is responsible for coordinating daily routing and resource allocation to ensure efficient, on‑time service delivery. This role manages driver assignments, route optimization, and real‑time operational adjustments to maximize capacity and productivity while supporting customer service objectives. The Dispatcher serves as a central communication hub between drivers, operations leadership, customer service, and field teams, proactively troubleshooting issues to prevent service disruptions. By leveraging routing systems, logistics data, and performance metrics, the role drives operational efficiency, maintains accurate service documentation, and supports continuous improvement within a fast‑paced transportation environment.

Knowledge and Skill Requirements

• Valid driver’s license required; CDL (Class A) preferred.
• Experience operating yard tractors, hostlers, or spotter trucks.
• Knowledge of trailer handling, coupling/uncoupling, and yard safety best practices.
• Ability to communicate clearly and follow instructions in a fast‑paced environment.
• Strong attention to detail and time management skills.
• Strong analytical and problem‑solving abilities.Excellent written and verbal communication skills.
• Familiarity with routing and logistics software; proficiency in Microsoft Office suite, especially Excel.
• Ability to stay calm and prioritize tasks in a fast‑paced environment.
• Customer‑centric mindset with proactive issue resolution.
• Detail‑oriented with strong organizational and multitasking capability.

Education and Experience

• High School Diploma or GED required; Associate’s Degree or higher is a plus.
• Minimum 6 months dispatch or logistics experience preferred; minimum 2 years preferred for complex operational environments.
• Prior experience in waste management, transportation, or customer service environments is beneficial.

Physical Demands and Work Environment

• Office‑based role; may require occasional interaction with field or operations facilities.
• Must manage frequent multi‑system workflows requiring focus and stamina.
• Operates in a dynamic, fast‑response environment under tight service schedules.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand and walk.
• Must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Travel Required

• Minimal travel; limited to movement between nearby local facilities if needed.