Dispatcher

Liberty Waste Solutions; Raleigh (NC); On-site; USD 26,000 - 29,000; Full time

Job summary

Liberty Waste Solutions is seeking a Dispatcher to coordinate daily service operations, communicate with drivers, customers, and internal teams, and ensure efficient route execution.

The ideal candidate is highly organized with strong communication and multitasking abilities, willing to work extended hours, including occasional weekends, to support operational excellence.

Qualifications

• High school diploma required.
• Post-secondary coursework considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task and prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of the industry an asset.
• Advanced software and word processing skills with fast typing.
• Extended hours including weekends may be required.
• Additional or specialized training in transportation, logistics, or related area; call center customer service experience.

Responsibilities

• Schedule service and manage customer changes, ensuring policies are followed.
• Dispatch calls to routes based on route and driver location.
• Perform driver check-ins to ensure accurate paperwork.
• Review route sheets and data entry at day’s end.
• Coordinate with other departments to resolve service issues.
• Assist Operations Manager with additional duties as needed.
• Interact with customers, customer service, sales and operations staff.
• Work with routing specialists to optimize routes.
• Handle incoming calls and emails from customers.
• Troubleshoot and resolve potential delivery/pickup problems.
• Assist in determining daily driver staffing levels for responsiveness and productivity.
• Record and distribute information from drivers to appropriate departments.
• Communicate with maintenance shop personnel.
• Communicate effectively via email, phone, and two-way devices.

Skills

Strong communication

Multi-tasking

Customer service

Time management

MS Outlook

MS Excel

MS Word

Typing speed

Education

High school diploma

Post-secondary coursework asset

Tools

Dispatch software

Routing software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

2 days ago Requisition ID: 1372

Salary Range: $19.00 To $21.00 Hourly

Liberty Waste Solutions is seeking a Dispatcher to coordinate daily service operations, manage communication between drivers, customers, and internal teams, and ensure efficient route execution. This role requires a highly organized, detail-oriented individual who can respond quickly to changing priorities, maintain accurate records, and provide exceptional customer service while supporting operational excellence.

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.