Dispatcher

Peaden Air Conditioning Plumbing and Electrical; Panama City (FL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid long-term disability and life insurance

Paid time off starting your first day

401k Plan with a company match

Paid parental leave after 1 year

Company paid long‑term disability and

Life insurance

Job summary

Peaden Air Conditioning Plumbing and Electrical seeks a dispatcher to evaluate customer calls and match technicians to jobs. Responsibilities include ensuring quality customer experience, training new dispatchers, and providing updates to customers on technicians' progress. The role offers competitive pay, medical benefits, and a supportive team environment. Join us to build life-long friendships and a fulfilling career in a company that values its team members.

Qualifications

• Experience in customer service or dispatching is helpful.
• Ability to prioritize urgent customer calls and relay information clearly.

Responsibilities

• Evaluate customer calls and match the right technician to every job.
• Ensure a quality customer experience by relaying detailed and accurate information.
• Record and report the service calls.
• Provide one-on-one training of new dispatchers.
• Update customers throughout the day on the technician's progress.
• Participate in training to grow professionally.
• Update customers throughout the day on technician progress.

Job description

No appointment needed - walk-ins welcome! Apply online in advance.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning and electrical systems.

The Big Task

You will evaluate customer calls and match the right technician to every job.

Key Sub Tasks

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Provide one‑on‑one training of new dispatchers.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician's progress.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging, you have just the right amount.

What We Offer

• Our top performers are among the highest paid in the Panhandle.
• Medical, dental, and vision insurance
• Company paid long‑term disability and life insurance
• PTO beginning your first day
• Paid holidays after 90 days
• Paid parental leave after 1 year
• 401k Plan with a company match
• A family. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life‑long friendships.

Peaden provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Any conditional offer will be subject to background check, MVR, and drug screen. DFWP