Dispatcher

Baker-Brother; Mesquite (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Market value compensation

Robust PTO plan

Health, Vision and Dental plans

401K retirement plan with companymatch

Life Insurance, Short-Term and Long‑/ 

Job summary

Baker Brothers Plumbing, Air & Electric in Mesquite, TX is seeking a Dispatcher to coordinate home services repair, installation and maintenance with a dynamic team focused on outstanding customer service.

You will schedule and dispatch technicians, confirm next-day appointments, manage work orders, maintain technician records, and coordinate parts and warranty installations using Outlook and Service Titan.

Qualifications

• High School Diploma or GED preferred.
• Dispatching for home services experience.
• Service Titan Software experience preferred.
• Must be able to pass background and drug screening.
• Basic computer proficiency, particularly with Microsoft applications.
• Must be able to work evenings and weekends as needed.

Responsibilities

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from the field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers.

Skills

Dispatcher experience

Service Titan experience

Microsoft Office

Background check

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Overview

Baker Brothers Plumbing, Air & Electric is currently seeking a Dispatcher for our Mesquite location to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.

Baker Brothers Plumbing, Air & Electric is one of the fastest growing Plumbing, HVAC, and Electrical companies in the DFW Metroplex and has been named a Top 100 Places to Work by the Dallas Morning News five times.

What's in it For Me?

• Market Value Compensation
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from (company provides contribution towardgroup health benefits)
• 401K Retirement Plan with company match up to 30%.
• Life Insurance, Short-Term and Long-Term Disability.
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft.
• Continuous Training for your Professional Development.
• Working in a dynamic, collaborative, and fun environment.
• Coached and supported career growth.
• Employee Engagement and Employee Recognition Program.

Responsibilities

Do I have What it Takes?

• High School Diploma or GED preferred.
• Dispatching for home services experience.
• Service Titan Software experience preferred.
• Must be able to pass background and drug screening.
• Basic computer proficiency, particularly with Microsoft applications.
• Must be able to work evenings and weekends as needed.

Qualifications

What Will I Do?

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from the field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.