Dispatcher

Dawson's Electric & Air; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Matching

Paid Holidays & PTO

Paid Job Trainings & Continued Ed

Health Savings Account (HSA)

Life Insurance

Employee Discounts

Referral Program

Job summary

Dawson's Electric & Air is seeking a full-time, on-site Dispatcher in the Triangle area. You will coordinate daily operations for electricians and HVAC technicians, schedule service calls, and ensure timely, accurate records in our system.

The role emphasizes service coordination, strong communication, and multitasking in a family-run environment that values teamwork and career growth. Weekend or after-hours work is not required.

Qualifications

• Excellent communication skills and ability to multitask in a fast-paced environment.
• Experience with Electrical & HVAC trades is preferred.
• Experience using ServiceTitan or other home services CRM platforms is preferred.
• 1–2 years of experience in dispatching, scheduling, or administrative support.

Responsibilities

• Dispatch licensed electricians and HVAC technicians to service calls based on skillset, job type, and location.
• Manage and adjust daily schedules to maximize team productivity and customer satisfaction.
• Collaborate with Customer Service Representatives to match calls with technician availability.
• Make outbound calls to confirm, schedule, or reschedule service appointments.
• Answer inbound calls with professionalism and urgency.
• Maintain accurate records and calendar updates in the scheduling system.
• Coordinate appointment logistics and office operations as needed.

Skills

Communication

Multitasking

Dispatching

Electrical & HVAC knowledge

Education

High School diploma or equivalent

Tools

ServiceTitan CRM

Job description

Your Peace of Mind is our Priority

Dawson's Electric & Air – Where Your Peace of Mind is Our Priority

Are you ready to leave behind a job that feels like just a grind and step into a role that values your expertise, respects your time, and rewards your drive? At Dawson’s Electric & Air, we don’t just offer jobs, we create careers where freedom, security, and personal growth thrive. Join a team that values your family time, empowers your ambitions, and provides a workplace that feels like home. Your peace of mind is our priority. Together, let’s build your future while delivering five-star service to our clients.

Dawson’s Electric & Air is a family-owned service company providing electrical and HVAC solutions across the Triangle area. We’re looking for a full-time, on-site, detail-oriented and proactive Dispatcher to coordinate our daily operations and keep our team of electricians and HVAC technicians running efficiently and on time.

What You’ll Do

• Dispatch licensed electricians and HVAC technicians to service calls based on skillset, job type, and location
• Manage and adjust daily schedules to ensure maximum team productivity and customer satisfaction
• Work closely with our Customer Service Representatives to match calls with technician availability
• Make outbound calls to confirm, schedule, or reschedule service appointments
• Answer inbound calls with professionalism and urgency
• Maintain accurate records, job notes, and calendar updates in our scheduling system
• Coordinate appointment logistics and support office operations as needed

What’s in it for You?

• Pay Range: $45,000-$65,000/year
• Schedule: Monday-Friday, 7:00AM-4:00PM on-site in our Fuquay Varina office
• Bonuses & Extras: Overtime pay, performance bonuses, and bonus opportunities
• Perks & Benefits:
• Medical, Dental, Vision
• 401(k) with Company Matching
• Paid Holidays & PTO
• Paid Job Trainings & Continued Education
• Health Savings Account (HSA)
• Life Insurance
• Employee Discounts
• Referral Program

Why You’ll Love It Here

• We’re a tight-knit, family-run business that treats people like people—not numbers.
• Your voice counts. Your impact is felt daily.
• We’re big on teamwork, support, and growth.
• Get trained, get better, and take on more with the backing of leadership who actually has your back.

Hiring Expectations:

• Experience with Electrical & HVAC trades preferred
• Experience using ServiceTitan or other home services CRM platforms preferred
• 1–2 years of experience in dispatching, scheduling, or administrative support
• High School diploma or equivalent
• Strong communication and multitasking skills
• Detail-oriented with solid organizational habits
• Comfortable using computers, printers, and basic office tech
• Willingness to take and pass in-house assessments (including DISC)
• Must pass a background check and drug test

Dawson's Electric & Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red