Dispatcher

Mancan; Ohio; On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Growth opportunities

Job summary

Mancan Staffing in Shadyside, Ohio is seeking a careful Dispatcher to coordinate plumbing service calls for residential and commercial customers. You will answer calls, schedule appointments, and dispatch plumbers based on priority and availability.

This full-time role requires excellent communication, multitasking, and organizational skills. You'll maintain accurate records and provide real-time support to field technicians while delivering strong customer service.

Qualifications

• Experience as a dispatcher in plumbing/HVAC or service industry.
• Strong multitasking and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficiency in scheduling software and basic computer applications.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Dispatch plumbers to job sites based on priority and availability.
• Communicate job details and updates to field technicians.
• Monitor job progress and provide real-time support to technicians.
• Maintain accurate records of work orders, customer interactions, and technician availability.
• Coordinate emergency service calls and adjust schedules as needed.
• Provide excellent customer service and resolve scheduling conflicts.

Skills

Dispatcher experience

Multitasking

Communication

Attention to detail

Organizational skills

Scheduling software

Tools

Scheduling software

Job description

Job Description

About Us: Mancan Staffing is a trusted name in the staffing industry hiring for a dispatcher for the plumbing industry, providing top-quality services to residential and commercial customers. We take pride in our fast response times and excellent customer service. As we continue to grow, we are seeking a highly organized and detail-oriented Dispatcher to join our team!

Location: Shadyside Ohio

Job Type: Full-Time

Salary: $14 an hour

Job Responsibilities

• Answer incoming calls and schedule service appointments efficiently.


• Dispatch plumbers to job sites based on priority and availability.


• Communicate job details and updates to field technicians.


• Monitor job progress and provide real-time support to technicians.


• Maintain accurate records of work orders, customer interactions, and technician availability.


• Coordinate emergency service calls and adjust schedules as needed.


• Provide excellent customer service and resolve scheduling conflicts professionally.

Qualifications

• Previous experience as a dispatcher, preferably in the plumbing, HVAC, or service industry.


• Strong multitasking and problem-solving skills.


• Excellent communication and customer service abilities.


• Proficiency in scheduling software and basic computer applications.


• Ability to work in a fast-paced environment and handle urgent situations.


• Strong attention to detail and organizational skills.

Why Join Us?

• Competitive pay and benefits package.


• Friendly and professional work environment.


• Opportunity for growth and career advancement.


• Stability in a well-established company.


• We do offer our temporary employees full benefits such as paid vacation, holidays, 401K, as well as vision/dental/medical.