Dispatcher

Sila Services; Norwalk (CT); On-site; Full time

Job summary

Join an industry-leading home services contractor as a Dispatcher in Norwalk, CT! This role offers a fantastic opportunity to engage with customers and coordinate service technicians in a fast-paced environment. You'll be integral to the company's growth, ensuring that every customer interaction is met with exceptional service. If you're organized, enjoy problem-solving, and thrive in a team-oriented atmosphere, this could be the perfect fit for you. With a commitment to integrity and quality, this position promises not only personal growth but also the chance to contribute to a best-in-class workplace.

Benefits

401(k) with Company Match

Medical, Dental, and Vision Insurance

Health Savings Account

Paid Time Off (PTO)

Paid Holidays

Tuition Reimbursement

Short-Term and Long-Term Disability Insurance

Life Insurance

Family & Friends Discounts

Yearly Performance Reviews

Qualifications

• 1-5 years of customer service experience required.
• Strong work ethic and team mentality are essential.

Responsibilities

• Schedule field service technicians and maintain workflow.
• Provide exceptional customer service and manage calls.

Skills

Customer Service

Organizational Skills

Problem-Solving Skills

Teamwork

Service Titan System

Job description

Come join one of the fastest growing home services companies in the US!

Astacio Plumbing, HVAC, and Electrical is an industry leading home services contractor located in Norwalk, CT. Our success has been driven by hiring people who share our core company values of integrity, honesty, and quality, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a detail-oriented Dispatcher with a track record of providing exceptional customer service to join our team!

Come grow with us!

In exchange for your skillset and commitment, we offer:

1. 401(k) with Company Match
2. High-quality, Affordable Medical, Dental, and Vision Insurance
3. Health Savings Account with company contributions
4. Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
5. Paid Holidays
6. Paid Time Off (PTO)
7. Parental Leave
8. Tuition reimbursement
9. Special deals/Discounts on a variety of services and entertainment
10. Family & friends discounts on services
11. Yearly Performance Reviews

Dispatcher

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?

Then we want to talk to you.

The Dispatcher will work in the Norwalk, CT office with the other Dispatchers and Customer Service Reps. The Dispatcher will handle the day-to-day interactions with the customers and will be a valued player in support of the company’s growth.

The Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities include the following:

1. Daily scheduling of field service technicians
2. Direct interaction with customers in need of service
3. Answer in-bound calls
4. Make outbound calls to schedule service and solicit customers for future business
5. Dispatch technicians to jobs
6. Helping team members with side tasks
7. Maintain customer database
8. Provide BEST IN CLASS customer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

Candidates must also have the following:

1. 1 - 5 years of customer service experience
2. Desire to achieve goals, both personal and professional
3. Hard work ethic and willingness to work OT when necessary
4. Strong team mentality
5. Experience in a customer service role where the phrase “customer first” was practiced daily
6. Experience with Service Titan system is a bonus

Benefits include:

1. Competitive salary with future bonus opportunities
2. Medical, Vision and Dental Insurance
3. Paid vacation and holidays
4. 401K with employer match
5. Short-term and Long-term disability
6. Life Insurance

Job Type: Full-time

Salary: $26-$28 per hour