Dispatcher

Nilesschools; City of Mount Vernon (NY); On-site; Full time

Job summary

Join a dedicated team at a leading transportation company where your role as a Dispatcher is vital to our mission of safety and customer service. In this position, you will oversee bus routes, counsel drivers, and manage communication with customers, all while ensuring timely service. With a starting wage of $22/hr and tremendous career advancement opportunities, this role offers a positive and rewarding work environment. Embrace the chance to be part of a large family of over 60,000 employees committed to innovation and excellence in transportation. If you're ready to make a difference and grow your career, apply today!

Benefits

Career Advancement Opportunities

Positive Work Environment

Security and Training

Competitive Starting Wage

Qualifications

• 1 year experience in customer service or related field required.
• Must be available for all shifts: 1st, 2nd, and 3rd.

Responsibilities

• Oversee all routes and bus scheduling while ensuring on-time performance.
• Counsel and coach drivers, handle complaints, and provide solutions.

Skills

Customer Service

Communication Skills

Radio Dispatch Equipment Knowledge

Computer Literacy

Ability to Work Under Time Constraints

Education

High School Diploma or Equivalent

Tools

Radio Dispatch Equipment

Job description

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on the front line.

At First Student, we are proud to offer:

• $22/hr. starting wage based on experience
• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Lead Dispatcher/Operations Supervisor
• Serves as primary communication liaison with major contracted customer
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• Must be available for all shifts, 1st, 2nd, and 3rd shift.
• 1 year experience including customer service
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace.