Dispatcher

Rural Metro Fire Department; Compton (CA); On-site; Full time

Job summary

An established industry player in emergency services is seeking a Dispatcher to join their team. This role is crucial for managing ambulance requests and providing pre-arrival instructions. The ideal candidate will demonstrate strong communication skills, the ability to multitask, and a solid understanding of emergency medical dispatch principles. You will be responsible for accurate data entry and ensuring the safety of operations by efficiently utilizing various communication tools. Join a dedicated team that values your contribution to public safety and offers comprehensive benefits to support your well-being.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401k

Disability Insurance

Paid Time Off

Qualifications

• High school diploma or equivalent required.
• Must have minimal medical training or telecommunications experience.

Responsibilities

• Receive and manage requests for ambulance assistance.
• Allocate EMS resources and maintain accurate paperwork.
• Assist in locating incidents and relaying instructions.

Skills

Emergency Medical Dispatch

Communication Skills

Typing Skills

Data Entry

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Computer

911 Equipment

Recording Devices

Telephones

Job description

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Company Benefits: Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $19.00 - $23.00 DOE (This rate applies to 12 hour shift and average 42 per week)