Service Order Dispatcher Lead

PCSI; Town of Texas (WI); On-site; Full time

Job summary

An established industry player is seeking a Service Order Dispatcher Lead to oversee a dedicated team at Ft. Bliss. This role involves managing service orders, providing guidance to dispatchers, and ensuring excellent service delivery. The ideal candidate will possess strong communication skills and attention to detail, with the ability to handle multiple responsibilities in a fast-paced environment. The position offers a competitive salary and comprehensive benefits, making it an excellent opportunity for those looking to make a meaningful impact in a supportive organization dedicated to enhancing lives through employment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Matching Contributions

Qualifications

• Two years of experience in a related field.
• Ability to read, write, and speak English effectively.

Responsibilities

• Lead a team of Service Order Dispatchers and manage orders.
• Record and distribute work orders based on customer requests.
• Ensure satisfactory service performance through follow-ups.

Skills

Effective Communication

Attention to Detail

Basic Accounting

Teamwork

Problem Solving

Education

High School Diploma or GED

Tools

Personal Computer

Word Processing Software

Database Software

Spreadsheet Software

Job description

Overview:

PCSI is looking for a Service Order Dispatcher Lead at Ft. Bliss! Responsible for leading group of Service Order Dispatchers with each dispatch and order. Provides advice and counsel for Service Order Dispatchers as needed, specifically regarding GFEBS. This position will report to Harvey Wilson III and is based at F. Bliss. Typical work hours will be Monday to Friday 2pm to 11pm.

Benefits Include:

• Base pay of 19.56 depending upon experience.
• Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.
• 401k plan with matching on contributions up to 6%.

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do as a Service Orde Dispatcher:

· Responsible for leading group of Service Order Dispatchers with each dispatch and order.

· Provides advice and counsel for Service Order Dispatchers as needed, specifically regarding GFEBS.

· Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.

· Records information, such as name, address, article to be repaired, or service to be rendered.

· Prepares work order and distributes to service crew.

· Schedules service call and dispatches service crew.

· Calls or writes customer to ensure satisfactory performance of service.

· Keeps record of service calls and work orders.

· May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.

· Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need:

· High School Diploma or GED.

· Two (2) years related experience with the ability to perform the assigned duties.

· Must be able to effectively read, write, and speak the English language.

Knowledge, Skills and Abilities:

· Must be able to operate a personal computer and must display skills in word processing, database and spreadsheets.

· Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.

· Must possess strong attention to detail.

· Have the ability to deal with multiple responsibilities and to meet deadlines.

· Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.

· Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.

· Ability to work as a team member.

· Self-starter, able to work with minimal direction and supervision.

· Ability to work shifts covering a twenty-four-hour period, seven days per week.

Other Requirements:

· Ability to pass criminal, drug, and driving screening.

· Ability to work any time or day of the week, including weekends and holidays.

· Possess valid driver’s license and maintain good driving record.

· If required, ability to obtain and maintain security clearance and base access to assigned site(s).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.