Remote Dispatcher (Entry Level/WFH) ABC Legal

Effizotech; Seattle (WA); Remote; Full time

Job summary

An established industry player is seeking a Dispatch Coordinator to join their dynamic team. This role offers a unique opportunity to thrive in a fast-paced environment, where you will be responsible for ensuring timely dispatch of legal documents. You will monitor job statuses, communicate with servers, and resolve issues to maintain efficiency. If you are a motivated individual with a passion for problem-solving and teamwork, this position is perfect for you. Enjoy the flexibility of remote work while making a significant impact in a collaborative setting. Join a company that values your contributions and offers a supportive work culture.

Benefits

Medical/Dental/Vision Benefits

401K Retirement Contribution Plan with Matching

11 Paid Holidays

Transit Benefits

Remote/Flexible Work Opportunities

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in a fast-paced, metrics-driven environment is preferred.

Responsibilities

• Monitor task board for aging unclaimed jobs and dispatch as needed.
• Communicate with servers using various tools to ensure timely job claims.
• Report trends in stuck jobs and escalate issues as necessary.

Skills

Communication Skills

Problem-Solving

Time Management

Metrics-Driven Approach

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Skye (internal application)

Email

Phone

Job description

US, Remote

About ABC Legal:

ABC Legal Services is a company of over 400 employees and thousands of independent contractors, headquartered in Seattle with a nationwide footprint. We file and serve legal documents for law firms and are the technology leaders in our industry. Our Recruiting team offers a unique, fun, and challenging opportunity for a recruiting/HR professional to gain experience in a fast-paced and collaborative environment.

About the Opportunity:

Joining the ABC team as a Dispatch Coordinator offers a unique, fun, and challenging opportunity. This role works with a small team that makes a big difference by recruiting Process Servers to deliver legal documents in their area. The dispatcher ensures unclaimed jobs are claimed or manually dispatched in a timely manner. The goal is to maintain an average age of jobs in assigned states at or below 1.5 days old, with the oldest job being less than 5 days old. We are looking for someone who thrives within a fast-paced, metrics-driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you!

Responsibilities:

• Monitor Skye (internal application) task board to identify aging unclaimed jobs.
• Identify a server to claim the job by reaching out to the primary server and nearby servers using Skye, the map, and leveraging tools such as text, phone, and email to communicate.
• Identify jobs that are unable to be claimed due to missing customer information (i.e., county or zip code, missing server names on orders, and other scenarios that prevent a job from being claimed or dispatched).
• Resolve and escalate to teams if needed.
• Monitor and report trends in stuck jobs if you see an increase in the same scenarios.
• Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why, and work with the regional recruiter to escalate the findings.
• Notify the recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff, or poor performance of local servers.

Benefits & Perks:

• Medical/dental/vision benefits
• 401K retirement contribution plan with matching
• 11 paid holidays
• Transit benefits
• Remote/flexible work opportunities
• Starting pay range: $20.00 to $25.00