Customer Service Rep

Sobieski Mechanical & Fire Protection; Newark (DE); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Holidays

401(k)

Job summary

Sobieski Services, Inc. in Newark, DE is seeking a Full-time Customer Service Representative to join our fast-paced HVAC office team. In this role you will answer phones, schedule and confirm appointments, and support customers with professional, friendly service.

You will communicate clearly, handle multiple tasks, and contribute to a positive team environment while ensuring accurate documentation and timely follow-ups. Previous customer service experience is preferred and training is provided.

Qualifications

• 1+ years of customer service experience.
• Friendly and professional phone voice.
• High school diploma or GED.
• Excellent customer service and computer skills; able to work with multiple applications while on calls.
• Sales knowledge and experience a plus.
• Knowledge of basic plumbing and HVAC helpful.

Responsibilities

• Answer phones, schedule and confirm appointments, and make follow-up calls.
• Assist with office tasks and maintain customer records.
• Provide excellent customer service and clear communication.

Skills

Customer service

Phone etiquette

Computer skills

Sales knowledge

HVAC knowledge

Education

High school diploma or GED

Job description

Customer Service Representative

Customer Service Representative

Sobieski Services, Inc. in Newark, DE is seeking to hire a Full-time Customer Service Representative. Are you interested in starting a career with a stable and respected HVAC company? Would you enjoy answering phones and providing great customer service in a fast-paced office environment? If so, read on! Our Customer Service Representatives earn a competitive wage and rewards for high performance. They also enjoy a comprehensive benefits package of medical, dental, vision, paid vacation and holidays, a 401(k) plan, and a free training. If this sounds like the right opportunity for you, apply today!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As an HVAC and Plumbing Customer Service Representative, you arrive each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities are to answer phones, schedule and confirm appointments, and make follow-up calls.

Your positive, friendly disposition comes through in all your interactions and is one of the reasons our clients enjoy doing business with us. Your excellent communication skills and attention to detail ensure that their needs are met. Because there are always a variety of office tasks that you can help with, you are never bored! You love that you get to interact with people every day and enjoy keeping busy.

Qualifications

• 1+ years of customer service experience
• Friendly and Professional phone voice
• High school diploma or GED
• Excellent customer service and computer skills; able to work with multiple applications and talk on the phone at the same time.
• Sales knowledge and experience a plus.
• Knowledge of basic plumbing and HVAC helpful.

Previous HVAC industry experience is a plus! Do you want to help people? Are you dependable and reliable? Do you enjoy talking on the phone and understand good phone etiquette? Are you someone that finds great satisfaction in being rewarded for a job well done? Would you like to work with a close-knit team of professionals? If so, you may be perfect for this position!

WORK SCHEDULE

Full-time hours - Monday through Friday.

About J.f. Sobieski Mechanical Contractors, Inc.

J.F. Sobieski Mechanical Contractors, Inc. is an $100-million mechanical contracting company that serves Delaware, South Eastern PA, Richmond-Williamsburg, Virginia, and Maryland markets. We are the largest mechanical contractor in the tri-state area (DE, PA, MD) expanding into the Richmond, VA area. We do residential and commercial installations of HVAC, plumbing, sheet metal, and fire protection. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions. By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers.

We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits. We work as a team with the combined goal to grow as a company into experienced professionals. Which is why we offer unlimited earning potential, exceptional training, and career advancement opportunities.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, please fill out our mobile-friendly application. We look forward to meeting you!

ADA/EOE