Service Dispatch Specialist – Schedule & Coordinate Field Techs

Baker Brothers Plumbing, Air & Electric; Mesquite (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Market Value Compensation

Robust PTO

Health Benefits

Dental Plan

Vision Plan

401K with match

Life Insurance

Disability Insurance

FSA/EPA/Legal Services

Professional Development

Career Growth

Employee Recognition

Job summary

Baker Brothers Plumbing, Air & Electric in Mesquite, TX is seeking a Dispatcher to coordinate home services repair, installation and maintenance. You will schedule and dispatch technicians to customer locations, monitor daily routes, and ensure timely communication with customers for next-day appointments.

Qualified candidates have dispatching experience in service industries, familiarity with Service Titan software, and the ability to work evenings and weekends.

Qualifications

• Dispatching for home services experience.
• Service Titan software experience preferred.
• Must pass background and drug screening.
• Basic computer proficiency with Microsoft applications.

Responsibilities

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from the field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties.

Skills

Dispatching experience

Evenings/weekends availability

Microsoft Office

Education

High School Diploma or GED

Tools

Service Titan

Job description

Baker Brothers Plumbing, Air & Electric in Mesquite, TX is seeking a Dispatcher to coordinate home services repair, installation and maintenance. You will schedule and dispatch technicians to customer locations, monitor daily routes, and ensure timely communication with customers for next-day appointments.

Qualified candidates have dispatching experience in service industries, familiarity with Service Titan software, and the ability to work evenings and weekends.