HVAC Dispatcher

Yourairexperts; Dallas (TX); Hybrid; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical, dental, and vision insurance

$18–$19/hour base pay

401(k) with 4% company match

Ongoing training and growth opportunities

Paid holidays and PTO

Job summary

A top-rated HVAC & Plumbing company in Dallas is looking for a Dispatcher to manage service schedules, support technicians, and ensure excellent customer service. Candidates should have at least 2 years of dispatching experience, strong communication skills, and the ability to multitask. The role offers a hybrid work schedule with competitive pay of $18–$19/hour plus bonuses, along with benefits such as medical insurance, a 401(k) plan with company match, and growth opportunities within the company.

Qualifications

• 2 years of experience in dispatching, preferably in HVAC/Plumbing.
• Ability to prioritize and stay organized under pressure.
• Familiarity with CRM systems is a plus.

Responsibilities

• Maintain daily schedules and dispatch service jobs efficiently.
• Coordinate with service managers and technicians.
• Deliver exceptional customer service via phone and digital communications.

Skills

Strong communication skills

Multitasking ability

Active listening

Customer-first mindset

Tools

ServiceTitan

Job description

Join a Top-Rated HVAC & Plumbing Team in Dallas!

Are you the kind of person who thrives on keeping things running smoothly, solving problems on the fly, and being the go-to support for a fast-paced team? If you’re organized, customer-focused, and love a good scheduling puzzle, we want to hear from you!

We’re looking for a Dispatcher to join one of the highest-rated HVAC & Plumbing companies in the greater Dallas area. In this role, you’ll be the communication hub—keeping service schedules on track, supporting technicians, and ensuring customers receive timely, exceptional service.

What You’ll Do:

Maintain daily schedules and dispatch service jobs efficiently

Pre-call customers and manage dispatch board activity

Monitor and resolve open service tickets

Coordinate with service managers and technicians to address field issues

Maintain up-to-date customer records and documentation

Deliver top-notch customer service via phone and digital communications

What You Bring:

2 years of experience in dispatching (HVAC/Plumbing industry a plus!)

Strong communication and phone skills with active listening

Ability to multitask, prioritize, and stay organized under pressure

Familiarity with ServiceTitan or similar CRM systems preferred

A customer-first mindset and a collaborative attitude

• Hybrid schedule on a Friday-Tuesday shift: Work remotely Saturday–Sunday (8am-5pm); in-office Monday, Tuesday & Friday (10am-7pm)

$18–$19/hour base pay, plus weekly performance bonuses

• Paid Weekly On Friday

Year-round work (no slow season!)

Medical, dental, and vision insurance

HSA with company contribution

Life insurance (up to $300,000 available; $100,000 guaranteed)

Short- and long-term disability

Critical illness & accident insurance

401(k) with 4% company match

Paid holidays and PTO

Ongoing training and growth opportunities—we love to promote from within!

Employee referral program

• Team-oriented culture with community events throughout the year

If you're ready to be part of a high-performing, customer-focused team that takes pride in delivering quality service, apply now!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.