Dispatcher

University of Nebraska–Lincoln; Lincoln (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a forward-thinking institution where you can make a real difference in public safety. As a Dispatcher, you will be the vital link between the community and emergency services, managing calls and coordinating responses in high-pressure situations. This role offers a unique opportunity to develop your communication and problem-solving skills while working in a collaborative environment. If you thrive under pressure and are committed to serving the community, this position is perfect for you. Embrace a fulfilling career that values your contributions and supports your professional growth.

Qualifications

• Experience with customer service and multi-line phone systems.
• Ability to work under pressure and multitask effectively.

Responsibilities

• Receive incoming emergency and non-emergency calls.
• Dispatch emergency units and maintain communication during incidents.

Skills

Customer Service

Multi-line Phone System

Typing Speed (30 wpm)

Communication Skills

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Computer Aided Dispatch (CAD)

GIS Software

Microsoft Office Suite

Job description

University of Nebraska-Lincoln Employment Website

Please see Special Instructions for more details.

Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file.

Position Information

Position Information

Working Title

Working Title Dispatcher

Department

Department University Police-0823

Requisition Number

Requisition Number S_250328

Posting Open Date

Posting Open Date 05/05/2025

Application Review Date: (To ensure consideration, please submit all application materials before review date)

Application Review Date: (To ensure consideration, please submit all application materials before review date) 05/13/2025

Posting Close Date

Open Until Filled Yes

Description of Work

Working under general supervision of a Dispatch Supervisor, incumbent receives incoming emergency and non-emergency calls requesting police, fire, and EMS assistance. Operates telephone, radio and computer-aided dispatch ( CAD ) systems and dispatches emergency units and/or personnel in response to requests for assistance. Coordinates communications during field activity and relays information to appropriate department, public safety officials or other agencies. Also maintains records; typing and filing. Ability to work well under pressure, during both routine and intense emergency situations with the ability to remain calm, communicate effectively with callers and emergency responders. High attention to detail, strong customer service skills, and familiarity with campus and city geography is highly desired. Ability to multitask and work with frequent interruptions is paramount.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and collaborative workforce. UNL is committed to providing a work environment and culture that fosters personal and professional success where every person and every interaction matters. The University is proud to be one of Nebraska’s preferred and largest employers where individuals are able to participate and contribute to their full potential.

As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://equity.unl.edu/notice-nondiscrimination/ .

Minimum Required Qualifications

High School or equivalency considered. Experience with multi-line phone system, customer service and computers to include word processing, spreadsheet, database, and email software programs necessary. Typing speed of 30 wpm or greater.

Preferred Qualifications

Previous experience working with public safety communications. Use of a computer aided dispatch ( CAD ) and multi-channel public safety radio system desirable. Prefer experience in using GIS and the monitoring of security equipment. Familiarity with police records and property management preferred. NCIC certification preferred or ability to obtain within one year of hire.

Pre-Placement Driving Record Review Required

Pre-Placement Driving Record Review Required No

Physical Required

Physical Required No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No

Criminal History Background Check Required

Criminal History Background Check Required Yes

How to Apply

Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file.

For questions or accommodations related to this position contact

Gina Kroger
[e-mail]
402-472-1948

Job Category (old)

Job Category (old) Office/Service

Job Type

Job Type Full-Time

Alternate Work Schedule (if other than 8-5)

Alternate Work Schedule (if other than 8-5) Varying shifts include days, nights, weekends, and holidays

Work Location (City, State)

Work Location (City, State) Lincoln, NE

Position funded by grant or other form of temporary funding?

Position funded by grant or other form of temporary funding? No

If Temporary, indicate end date

Planned Hire Date:

Appointment End Date

Supplemental Questions

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