Dispatcher

1-Tom-Plumber Franchise HQ; Reno (NV); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Dispatcher, where your strong customer service skills will shine! In this remote role, you'll be the vital link between clients and technicians, managing calls and ensuring smooth operations. Your multitasking abilities and attention to detail will help you thrive in a fast-paced environment. This position offers a chance to make a real impact while enjoying a supportive work culture. If you're self-motivated and ready to tackle challenges with a professional demeanor, this opportunity is perfect for you!

Benefits

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Qualifications

• High School diploma or equivalent required.
• Strong problem-solving abilities and attention to detail.
• Ability to work gracefully under pressure.

Responsibilities

• Manage calls for technicians and day-to-day operations.
• Answer client calls and schedule technician appointments.
• Provide responses and feedback to clients regarding service queries.

Skills

Customer Service Skills

Multitasking

Problem-Solving Abilities

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Basic Computer Programs

Job description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Dispatcher Job Description:

The 1-Tom Plumber On-Call Dispatcher will work remotely, providing fast and friendly customer service to both internal and external customers. The dispatcher will manage calls for the technicians and the day-to-day operations.

Responsibilities Include but are not limited to:
Strong customer service skills, multitasker, answering client calls, and scheduling technician appointments for jobs. In addition to entering client data into a computer, this individual will provide responses and feedback to clients regarding service queries and make outbound calls to clients as necessary.

Job Requirements:

• High School diploma or equivalent
• Ability to satisfactorily resolve client concerns
• Competency of basic computer programs
• Professional demeanor
• Self-motivated with a sense of urgency to complete tasks
• Able to work gracefully under pressure in a fast-paced environment
• Strong problem-solving abilities and attention to detail
• Reliable, trustworthy and punctual