Dispatcher - Military Move (SCA)

Principle Auto Group; Providence (RI); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a skilled Dispatcher to enhance its operations. In this role, you'll coordinate resources, manage dispatch schedules, and ensure compliance with safety regulations. With a commitment to excellence, you'll work in a dynamic environment that values collaboration and creativity. This position offers the flexibility of remote work and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and generous PTO. Join a team dedicated to transforming the relocation experience for military and government households, ensuring every move is seamless and efficient.

Benefits

Medical, Dental and Vision Insurance

Paid Time Off (PTO)

401(k)

Health and Wellness Programs

Disability, Life and AD&D Insurance

Employee Support Program

Family Support Services

Teladoc Medical Experts

TRICARE Supplement Plan

Voluntary Benefit Plans

Qualifications

• 2+ years of dispatching or customer service experience in transportation preferred.
• Must be a U.S. citizen due to contractual requirements.

Responsibilities

• Coordinate dispatching of vehicles and resources efficiently.
• Maintain positive relationships with crew members and clients.

Skills

Customer Service

Dispatch Coordination

Safety Compliance

Communication

Education

High School Diploma or GED

Tools

Transportation Management Systems

Job description

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we're defining tomorrow's challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we're proud to say that HomeSafe is positioned to improve the customers' moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We're dedicated to making sure that every move is better than the last.

About the Role: This is an SCA position.

HomeSafe Alliance is seeking a highly skilled and motivated Dispatcher to assist our operations Department with dispatching vehicles and coordinating resources.

Responsibilities/Duties:

1. Foster a team-oriented work environment and maintain positive relationships with crew members, customers, sales coordinators, and sales staff.
2. Review and coordinate daily operations requirements and assign crews and resources accordingly.
3. Ensure all crews are dispatched in a timely manner in compliance with the dispatch schedule.
4. Maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client.
5. Manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities.
6. Analyze proposed schedules and rates, initiate preparation, and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to the Operations Manager and/or administration.
7. Work within Safety & Compliance regulations and contractual agreements to ensure vendor driver fleet suppliers compliance with regulations, permit requirements, licensing, and driver qualifications.
8. Coordinate a variety of warehouse activities through state-of-the-art Transportation management systems and assigned operations teams.
9. Collaborate with the Operations Manager to monitor the proficiency of the crews and recommend process improvements and training solutions to enhance service to the client.
10. Perform other duties as assigned.

Qualification and Skill Requirements:

1. High school diploma, or GED required.
2. Two years' experience Dispatching or customer service in transportation industry, or related field. Experience in household goods or military move preferred.
3. Ability to read, interpret documents and apply safety rules, operating and maintenance instructions, and procedure manuals.
4. Ability to prepare routine reports and correspondence.
5. Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.
6. Must be a U.S. citizen due to contractual requirements.

Work Hours and Scheduling:

This position requires a commitment to a flexible work schedule to meet the needs of our clients and business operations. Standard work hours are Monday through Friday, 9:00 AM to 5:00 PM. However, we are looking for candidates who are open to flexible scheduling, which may include staggered shifts, nights, and weekends. Our goal is to ensure comprehensive coverage and support across different time zones and during peak operational periods.

Key Points:

1. Standard Hours: Monday through Friday, 9:00 AM to 5:00 PM.
2. Flexibility: Willingness to work flexible hours, including staggered shifts, nights, and weekends.
3. Availability: Ability to adjust the schedule as needed to meet client and business needs.
4. Team Collaboration: Coordination with team members to ensure consistent coverage and support.

We value work-life balance and strive to accommodate personal commitments while ensuring business continuity and exceptional client service.

Note: This position is fully remote / work from home. HomeSafe will supply appropriate equipment, employee provided high speed internet is required.

Medical, Dental and Vision Insurance.

Paid time off (PTO) Three weeks of PTO for newly hired employees.

401(k)

Health and Wellness Programs.

Disability, Life and AD&D insurance.

Employee Support program.

Family Support: Bright Horizons, child and elder care services.

Teladoc Medical Experts, second opinion program.

TRICARE Supplement Plan.

Voluntary Benefit Plans.

And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

HomeSafe? - Delivering Solutions, Changing the World.

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we're proud to say that HomeSafe is positioned to improve the customers' moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We're dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.