Dispatcher

Energy Job Shop; Lancaster (Lancaster County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Family-oriented culture

Ongoing training

Clear career path

Job summary

CognITek Group in Lancaster, PA is seeking experienced HVAC Dispatchers to join our growing team. You will coordinate service technicians, plumbers, and electricians for residential and commercial projects, requiring organization, technical comfort, and strong communication.

Ideal candidates have HVAC dispatching and customer service experience, CAD familiarity, fast typing, and the ability to follow safety procedures. A high school diploma is required and a defined career path is available.

Qualifications

• Minimum 1 year of HVAC dispatching experience.
• 2 years of dispatching experience.
• 5 years of customer service experience.
• Proven experience as dispatcher or relevant position.
• Tech-savvy with knowledge of CAD.
• Fast typing and data entry skills.
• Knowledge of emergency procedures and guidelines.
• Proficient in English (oral and written).
• Outstanding organizational and multitasking abilities.
• Excellent communication skills.
• Sound judgment and critical thinking.

Skills

HVAC dispatching experience

Dispatching

Customer service

Typing speed

English proficiency

Education

High school diploma

Tools

CAD

Job description

HVAC Dispatchers - $20/hr - Lancaster, PA

CognITek Group is seeking experienced HVAC Dispatchers to join their growing team in Lancaster, Pennsylvania. This role involves coordinating and dispatching service technicians, plumbers, and electricians for a reputable residential and commercial services company. Ideal candidates are organized, tech-savvy, and thrive in a fast-paced environment where customer service and integrity are valued.

Perks & Benefits

• Competitive pay: $18 - $20 per hour
• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off
• Flexible schedule
• Supportive, family-oriented company culture
• Ongoing training, mentorship, and clear career path

What You’ll Need

• Minimum 1 year of HVAC dispatching experience
• 2 years of dispatching experience
• 5 years of customer service experience
• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods (CAD)
• Fast typing and data entry skills
• Knowledge of emergency procedures and guidelines
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Excellent communication skills
• Sound judgment and critical thinking
• High school diploma