Dispatcher

WeDriveU, Inc.; Niles (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with 4% employer match

Financial wellness tools

Paid holidays

PTO

Job summary

WeDriveU, Inc. is seeking a Dispatcher to handle a high volume of incoming calls, communicate with drivers, and respond to email inquiries while solving problems throughout the day.

Shift hours are 12:30pm–9:00pm, with duties including monitoring drivers, coordinating pickups/drop-offs, and resolving customer concerns. WeDriveU offers comprehensive benefits and opportunities for growth.

Qualifications

• 3+ years of dispatch experience required.
• Extremely detail-oriented with strong organizational skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience using multiple software programs with many tabs open.
• Excellent written and oral communication skills.
• Professional, energetic demeanor in a fast-paced environment.
• TMS experience preferred but not required.
• CDL preferred but not required.
• Bilingual abilities preferred but not required.

Responsibilities

• Monitor drivers and routes to ensure timely passenger pickups and drop-offs.
• Communicate specific instructions to drivers in the field.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send alerts as needed.
• Record incidents for vendor follow-up and support Lost and Found processes.
• Ensure compliance with policies, safety rules and regulations.

Skills

Dispatch experience

Detail oriented

MS Office

TMS experience

Communication skills

Bilingual (preferred)

CDL preferred

Tools

Microsoft Office

TMS

Job description

Compensation $25.75/hour

Schedule Full time

Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheDispatcherwill be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Shift Hours:12:30pm-9:00pm, subject to change based on business need

Duties and Responsibilities:

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required and Physical Demands:

• 3+ yearsof dispatch experience
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.