Dispatcher

HomeTown Services; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan (401k)

Paid Time Off

Holidays

Disability Insurance

Job summary

HomeTown Services in Jacksonville, FL is seeking a Dispatcher to take calls and organize daily routes for sales and service technicians, aiming for fuel- and time-efficient journeys. You will balance technician availability, priorities, and customer needs, using dispatch software to keep jobs moving and maintain accurate information.

The role emphasizes clear communication and fast decision-making in a busy field operations environment.

Qualifications

• Minimum of 2 years of dispatching experience.
• Trades knowledge is a plus.
• Strong customer service and data entry skills.

Responsibilities

• Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.
• Dispatch technicians based on skill set, location, availability, job priority, and estimated completion times.
• Monitor technician schedules throughout the day and make real-time adjustments to keep jobs moving and minimize delays.
• Communicate clearly with technicians and customers regarding appointments, scheduling changes, job status, and service needs.
• Use dispatching and scheduling technology to streamline operations, improve response times, and maintain accurate job information.
• Prioritize emergency and time-sensitive service calls while balancing the overall workload and technician availability.
• Track daily routes and appointments to ensure technicians have the information, tools, and time needed to complete jobs successfully.
• Work closely with management, technicians, and customers to resolve scheduling conflicts and keep field operations running smoothly.
• Maintain a high level of organization and attention to detail in a fast-paced environment where accuracy and quick decision-making are essential.

Skills

Dispatching

Scheduling

Customer service

Data entry

Communication

Job description

Summary
As a Dispatcher, you will be responsible for taking calls and organizing the daily routes for sales and service technicians. The main duties center around achieving a fuel and time-efficient route.

Summary
As a Dispatcher, you will be responsible for taking calls and organizing the daily routes for sales and service technicians. The main duties center around achieving a fuel and time-efficient route.
Essential Functions & Responsibilities

• Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.
• Dispatch technicians based on skill set, location, availability, job priority, and estimated completion times.
• Monitor technician schedules throughout the day and make real-time adjustments to keep jobs moving and minimize delays.
• Communicate clearly with technicians and customers regarding appointments, scheduling changes, job status, and service needs.
• Use dispatching and scheduling technology to streamline operations, improve response times, and maintain accurate job information.
• Prioritize emergency and time-sensitive service calls while balancing the overall workload and technician availability.
• Track daily routes and appointments to ensure technicians have the information, tools, and time needed to complete jobs successfully.
• Work closely with management, technicians, and customers to resolve scheduling conflicts and keep field operations running smoothly.
• Maintain a high level of organization and attention to detail in a fast-paced environment where accuracy and quick decision-making are essential.
  

Requirements

• Minimum of 2 years of experience in dispatching.
• Trades knowledge is a plus.
• Strong customer service and data entry skills.
  

Benefits
We invest in the whole you — your health, your family, and your future. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program.
• PTO and Paid Holidays Available