Dispatcher

J&W Heating and Air + Plumbing; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

Short-Term Disability

401(k) with company match

PerkSpot discount

Job summary

J&W Heating and Air + Plumbing in Jacksonville, FL is seeking a dispatcher to take calls and organize daily routes for sales and service technicians, focusing on fuel and time-efficient planning.

You will coordinate HVAC and plumbing routes, dispatch based on skills and priorities, and maintain clear communication with customers, aiming for timeliness and high service quality.

Qualifications

• Minimum of 2 years of experience in dispatching.
• Trades knowledge is a plus.
• Strong customer service and data entry skills.

Responsibilities

• Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.
• Dispatch technicians based on skill set, location, availability, job priority, and estimated completion times.
• Monitor technician schedules throughout the day and make real-time adjustments to keep jobs moving and minimize delays.
• Communicate clearly with technicians and customers regarding appointments, scheduling changes, job status, and service needs.
• Use dispatching and scheduling technology to streamline operations, improve response times, and maintain accurate job information.
• Prioritize emergency and time-sensitive service calls while balancing the overall workload and technician availability.
• Track daily routes and appointments to ensure technicians have the information, tools, and time needed to complete jobs successfully.
• Work closely with management, technicians, and customers to resolve scheduling conflicts and keep field operations running smoothly.
• Maintain a high level of organization and attention to detail in a fast-paced environment where accuracy and quick decision-making are essential.

Skills

Dispatching

Customer service

Data entry

Scheduling

Tools

Dispatch software

Job description

Career Opportunities with J&W Heating and Air + Plumbing

A great place to work.

Careers At J&W Heating and Air + Plumbing

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Summary:
As a Dispatcher, you will be responsible for taking calls and organizing the daily routes for sales and service technicians. The main duties center around achieving a fuel and time-efficient route.

Essential Functions & Responsibilities:

• Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.
• Dispatch technicians based on skill set, location, availability, job priority, and estimated completion times.
• Monitor technician schedules throughout the day and make real-time adjustments to keep jobs moving and minimize delays.
• Communicate clearly with technicians and customers regarding appointments, scheduling changes, job status, and service needs.
• Use dispatching and scheduling technology to streamline operations, improve response times, and maintain accurate job information.
• Prioritize emergency and time-sensitive service calls while balancing the overall workload and technician availability.
• Track daily routes and appointments to ensure technicians have the information, tools, and time needed to complete jobs successfully.
• Work closely with management, technicians, and customers to resolve scheduling conflicts and keep field operations running smoothly.
• Maintain a high level of organization and attention to detail in a fast-paced environment where accuracy and quick decision-making are essential.

Requirements:

• Minimum of 2 years of experience in dispatching.
• Trades knowledge is a plus.
• Strong customer service and data entry skills.

We invest in the whole you — your health, your family, and your future. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program.