Dispatcher

Janel Group; Houston (TX); On-site; USD 30,000 - 34,000; Full time

Job summary

Janel Group in Houston, TX is seeking a highly organized Dispatcher to coordinate and schedule dispatch of vehicles, personnel, or equipment.

This night shift runs Monday to Friday 6:00 pm – 3:00 am, offering $22.00 - $25.00 per hour depending on experience. The role emphasizes communication, multitasking, and customer service.

You will work with drivers and field personnel, use dispatch software, and maintain accurate service logs.

Qualifications

• High school diploma or equivalent; further certifications are a plus.
• Experience in dispatching, logistics, or related field preferred.
• Strong communication and interpersonal skills; able to multitask.

Responsibilities

• Receive and process incoming service or delivery requests.
• Schedule and dispatch vehicles, drivers, or personnel by priority and availability.
• Maintain communication with drivers and field personnel to monitor progress.
• Update records of dispatch activities and service logs.
• Coordinate with other departments to ensure timely service delivery.
• Respond to emergencies or schedule changes promptly.
• Use dispatch software and communication tools effectively.
• Provide excellent customer service by addressing inquiries professionally.

Skills

Communication skills

Multitasking

Customer service

Computer skills

Problem solving

Education

High school diploma

Tools

Dispatch software

Job description

We are seeking a highly organized and detail-oriented Dispatcher to join our team in Houston, TX. The Dispatcher will be responsible for coordinating and scheduling the timely and efficient dispatch of vehicles, personnel, or equipment to meet operational needs. The ideal candidate will have excellent communication skills, the ability to multitask, and a strong commitment to customer service.

Please note this is for a night shift Monday - Friday 6:00 pm - 3:00 am

$22.00 - $25.00 DOE

Key Responsibilities

• Receive and process incoming requests for service or deliveries.
• Schedule and dispatch vehicles, drivers, or personnel based on priority and availability.
• Maintain communication with drivers and field personnel to monitor progress and resolve issues.
• Update and maintain accurate records of dispatch activities and service logs.
• Coordinate with other departments to ensure smooth operations and timely service delivery.
• Respond promptly to emergencies or unexpected changes in schedules.
• Utilize dispatch software and communication tools effectively.
• Provide excellent customer service by addressing inquiries and concerns professionally.

Qualifications

• High school diploma or equivalent; additional education or certifications are a plus.
• Previous experience in dispatching, logistics, or a related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Proficient with computers and dispatch software.
• Excellent problem-solving and decision-making abilities.
• Ability to work flexible hours, including nights, weekends, or holidays as needed.

This position is based in an office environment in Houston, TX. The Dispatcher will work closely with drivers, field personnel, and other departments to ensure effective coordination and service delivery.