Dispatcher

Academy Service Group; Hackensack (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Academy Service Group is seeking a highly organized Dispatcher to join our in-office team in Hackensack, NJ. This full-time role requires managing multiple service calls from start to finish, coordinating with technicians, vendors, and customers with proactive problem solving and timely updates.

The ideal candidate will handle high-volume workloads, maintain precise notes, and take ownership of each account from dispatch through completion to ensure fast, reliable service nationwide.

Qualifications

• Candidates must be highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Professional communication on phone and email with technicians, vendors, customers, and internal teams.
• Experience coordinating service calls, scheduling, and dispatch processes is preferred.

Responsibilities

• Dispatch technicians and subcontractors to service calls nationwide.
• Coordinate scheduling and confirm appointments with vendors and customers.
• Manage a high volume of active work orders throughout the day.
• Make outbound calls to technicians, vendors, customers, and site contacts.
• Follow up aggressively on open and outstanding service requests.
• Obtain ETAs, updates, documentation, photos, signatures, and estimates.
• Communicate delays, issues, and emergencies immediately.
• Review work orders for accuracy before closing or billing.
• Enter clear, detailed notes into our systems.
• Work with vendors to obtain competitive pricing and control costs.
• Handle emergency and time-sensitive service requests.
• Maintain strong communication with management and other departments.
• Take ownership from dispatch through completion.
• Meet daily productivity, response-time, and performance expectations.

Skills

Highly organized

Multitask effectively

Phone communication

Vendor management

Detail oriented

Problem solving

Tools

CRM systems

Job description

Dispatcher – Academy Service Group

Location: Hackensack, NJ

Position: Full-Time, In-Office

Academy Service Group is looking for a highly organized, motivated, and results-driven Dispatcher to join our growing team.

This is a fast-paced position that requires someone who can manage multiple priorities at once, communicate confidently with technicians, vendors, customers, and internal teams, and take ownership of service calls from start to finish.

We are looking for someone who is proactive—not someone who waits to be told what to do. The right person will be comfortable making phone calls, solving problems, following up consistently, and ensuring every service request is handled quickly and correctly.

Responsibilities

• Dispatch technicians and subcontractors to service calls nationwide
• Coordinate scheduling and confirm appointments with vendors and customer locations
• Manage a high volume of active work orders throughout the day
• Make outbound calls to technicians, vendors, customers, and site contacts
• Follow up aggressively on open and outstanding service requests
• Obtain ETAs, updates, completion documentation, photos, signatures, and estimates
• Communicate delays, issues, and emergencies immediately
• Review work orders for accuracy and completeness before closing or billing
• Enter clear, detailed, and professional notes into our systems
• Work with vendors to obtain competitive pricing and control service costs
• Handle emergency and time-sensitive service requests
• Maintain strong communication with management and other departments
• Take ownership of assigned accounts and work orders from dispatch through completion
• Meet daily productivity, response-time, and performance expectations

What We're Looking For

The Ideal Candidate Is

• Extremely organized and detail-oriented
• Comfortable working in a high-volume, fast-paced environment
• Confident and professional on the phone
• Persistent with follow-up and comfortable holding vendors accountable
• Able to multitask and prioritize urgent situations
• A strong problem solver who can make decisions quicklyReliable, punctual, and accountable
• Able to communicate clearly through both phone and email
• Comfortable learning multiple computer systems
• Competitive and motivated by goals and results
• Someone who takes ownership instead of passing problems to someone else

Previous experience in dispatching, facilities management, HVAC, plumbing, electrical, pest control, construction, property management, logistics, or another service-based industry is strongly preferred.

About Academy Service Group

Academy Service Group is a growing facilities management company providing repair, maintenance, and specialty services to commercial clients across the country. Our dispatch team plays a critical role in our operation, coordinating thousands of service requests and ensuring our customers receive fast, reliable service.

We are looking for people who want more than just a job. There is opportunity for growth and advancement for employees who consistently perform, take initiative, and demonstrate leadership.