Dispatcher

FIRST STUDENT MANAGEMENT LLC; Glen Ellyn (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Transportwesen sucht einen Dispatcher, der für die Überwachung der Busfahrpläne und die Unterstützung der Fahrer verantwortlich ist. In dieser Rolle sind Sie der primäre Kommunikationspartner für unsere Kunden und tragen zur Gewährleistung eines reibungslosen Ablaufs bei. Mit über 60,000 Mitarbeitern bietet dieses Unternehmen zahlreiche Karrieremöglichkeiten und ein positives Arbeitsumfeld. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karriereentwicklungsmöglichkeiten

Positives Arbeitsumfeld

Qualifications

• 3-5 Jahre relevante Erfahrung im Dispatching oder Terminalbetrieb.
• Ausgezeichnete Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Überwachung aller Routen und Busfahrpläne.
• Beratung und Coaching von Fahrern und Monitoren.

Skills

Kommunikationsfähigkeiten

Kundenservice

Radio-Dispatch-Kenntnisse

Fähigkeit, unter Zeitdruck zu arbeiten

Education

High School Diplom oder gleichwertig

Job description

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology in the transportation industry.

At First Student, our Dispatchers reflect our commitment to safety and customer service. The Dispatcher is responsible for dispatching buses, ensuring on-time route performance, and counseling drivers and monitors on the front line.

We are proud to offer:

1. Tremendous career advancement opportunities due to our strong presence across North America
2. A positive and rewarding work environment

Dispatcher Responsibilities:

• Oversee all routes and bus scheduling
• Counsel and coach drivers and monitors
• Handle heavy phone and radio traffic
• Address scheduling and driver complaints, reporting to the Operations Supervisor/Contract Manager
• Serve as primary communication liaison with major contracted customers
• May handle charter reservations, billing, or driver payroll
• Provide solutions to drop-off and pick-up issues
• Perform backup driver duties or miscellaneous clerical tasks as needed
• Complete assigned special projects
• Assist with supervising daily operations

Experience and Skills Required:

• 3-5 years of relevant experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to work under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience

Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 prohibits Schedule I drugs, including marijuana.

First Student's commitment to safety, customer service, and dependable transportation fosters a positive working environment. As a large company with 120,000 staff and over 2.5 billion customers worldwide, we offer security, growth opportunities, and excellent training.

Apply today to join our team!

We value diversity and are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to a drug-free workplace and will consider qualified applicants with criminal histories in accordance with applicable fair chance laws.