Dispatcher

careers-precisiontoday; Franklin Park (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Life/AD&D/Disability insurance

401(k) with employer match

Paid time off & holidays

Paid parental leave

On-going training & development

Job summary

Precision Today is hiring a Dispatcher to coordinate field technicians across HVAC, plumbing, drain, and electrical service calls in Franklin Park. You will schedule, route, and support technicians to ensure timely, efficient service delivery while focusing on customer experience.

The ideal candidate has at least 1 year in dispatching, strong communication, and the ability to multitask in a fast-paced environment. Familiarity with dispatch software or CRM is a plus.

Qualifications

• 1+ year in dispatching, scheduling, or coordination in a trades setting.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Experience with scheduling/dispatch software or CRM systems.
• Valid Driver’s License (preferred).

Responsibilities

• Dispatch and coordinate technicians to service calls.
• Schedule and prioritize daily work orders based on urgency, location, and technician availability.
• Monitor job progress and provide real-time support to field technicians.
• Communicate with customers about appointment windows, updates, and delays.
• Handle inbound service requests and emergency calls efficiently and professionally.
• Ensure accurate documentation of dispatch activities and job notes in the system.
• Collaborate with service managers to optimize routing and workflow efficiency.

Skills

Dispatching/Scheduling

Communication skills

Multitasking

Organizational skills

Driver's License

CRM/Dispatch software

Tools

Dispatch software

Job description

Overview

Now Hiring – Dispatcher Precision Todayis a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, drain,sewerand electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.We areseekinga motivated and experiencedDispatcherto join our operations team. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating field technicians across HVAC, plumbing, drain, and electrical service calls. You will play a key role in scheduling, routing, and supporting technicians to ensuretimely, efficient service delivery whilemaintaininga strong focus on customer experience and communication.

What You Will Do:

• Dispatch and coordinatetechnicians to service calls
• Schedule and prioritize daily work orders based on urgency, location, and technician availability
• Monitor job progress and provide real-time support to field technicians
• Communicate with customersregardingappointment windows, updates, and delays
• Handle inbound service requests and emergency calls efficiently and professionally
• Ensureaccuratedocumentation of dispatch activities and job notes in the system
• Collaborate with service managers tooptimizerouting and workflow efficiency

What You Will Bring:

• 1+ year of experience in dispatching, scheduling, or coordination (trades industry experience is a plus)
• Strong communicationskills (written and verbal)
• Ability to multitask and remain organized in a fast-paced environment
• Comfortable working with scheduling/dispatch software or CRM systems
• Flexible availability based on scheduling needs
• Valid Driver’s License (preferred, not required depending on role setup)
• Must successfully complete screening process including assessments, interviews, background check, and drug screen

Schedule: Monday- Friday 11:30am-8pm (weekends on a rotational basis)

Benefits:

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability
• Retirement: 401(k) available upon hire with employer match

Time Off & Perks:

• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities:

• On-going training and development

Precision Today is an equalopportunityemployer. We encourage applications from candidates of all backgrounds and experiences.

Posted Min Pay Rate

USD $19.00/Hr.

Posted Max Pay Rate

USD $21.00/Hr.