Dispatcher/Customer Service Coordinator

Sansone-Air-Conditioning,-Plumbing,-; Florida; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Paid Vacation

Paid Holidays

401(k) with Employer Match

Job summary

Sansone Air Conditioning, Plumbing is actively seeking a Customer Service Coordinator/Dispatcher to join our West Palm Beach team. The role focuses on scheduling and dispatching HVAC and plumbing technicians, handling customer calls, and ensuring accurate ticket data in the system.

Qualified candidates will have at least two years in office/customer service with dispatch experience preferred, a professional appearance, and strong interpersonal and computer skills.

Qualifications

• Two years of office/customer service experience; dispatch experience preferred.
• Professional appearance.
• Excellent interpersonal skills with customers.
• Strong customer service attitude.
• Ability to plan and schedule work rather than react.
• Ability to think on your feet to provide information for installations or repairs.
• Team player.
• Strong computer skills and ability to learn dispatch software.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians by reviewing and optimizing routes.
• Answer incoming calls from existing customers and provide service assistance.
• Enter all ticket information accurately in the system.
• Create dispatch numbers for parts ordered and follow up on orders.
• Schedule appointments for part installation and follow-up.

Skills

Customer service

Dispatch experience

Interpersonal skills

Organizational skills

Teamwork

Communication

Tools

Microsoft Office

Dispatch software

Job description

Sansone Air Conditioning, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our West Palm Beach, FL location.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To be successful in this role, you must possess:

• a minimum of two years office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.