Dispatcher

Champion Comfort Experts Heating & Cooling; Flat Rock (NC); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

401k with matching

Paid time off

Career development and training

Job summary

Champion Comfort Experts Heating & Cooling in North Carolina is seeking a Dispatcher to join our team. You will deliver exceptional customer service, schedule and dispatch HVAC, plumbing, and electrical service calls, and optimize technician routes.

This full-time on-site role offers hands-on training, clear growth paths, competitive hourly pay, and benefits including medical, dental, vision, a 401k match, and paid time off.

Qualifications

• Minimum 2 years of dispatch experience.
• Experience with Service Titan is a major plus.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Deliver exceptional customer service to customers and technicians.
• Schedule and dispatch HVAC, plumbing, and electrical service calls.
• Optimize technician routes and schedules for efficiency.
• Coordinate the right technician for each job based on skills and availability.
• Communicate schedule updates and resolve customer concerns.
• Support team goals, customer satisfaction, and revenue growth.

Skills

Dispatch experience

Service Titan

Customer service

Scheduling

Routing optimization

Tools

ServiceTitan software

Job description

Overview

Ready to Elevate Your Career? Join Champion Comfort Expertsas a Dispatcher!

At Champion Comfort Experts, we’re more than just a workplace, we’re a community. Step into a welcoming environment where you’ll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged.

With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way.

Compensation:

• $21.00 - $23.00/hr

Why YOU Should Join Our Team:

• Competitive Pay: Your hard work deserves top compensation.
• Comprehensive Benefits: Medical, Prescription, Dental, and Vision plans to keep you and your loved ones healthy.
• Security & Growth: Disability & Term Life Insurance, plus matching 401k benefits.
• Career Development: Ongoing training & development with clear pathways for growth.
• Paid Time Off: Paid Holidays & PTO to ensure you can recharge and enjoy life outside of work.

What YOU Will Do:

• Deliver exceptional customer service to customers and technicians
• Schedule and dispatch HVAC, plumbing, and electrical service calls
• Optimize technician routes and schedules for efficiency
• Coordinate the right technician for each job based on skills and availability
• Communicate schedule updates and resolve customer concerns
• Support team goals, customer satisfaction, and revenue growth

What We Need from YOU:

• 2 years of dispatch experience minimum
• Service Titan experience a major plus!
• Must be able to work in a fast-paced environment
• Must be able to prioritize tasks
• Superb customer service skills, honest, dependable, and reliable
• Must pass motor vehicle & background check and drug screen

Posted Min Pay Rate

USD $21.00/Hr.

Posted Max Pay Rate

USD $23.00/Hr.