Dispatcher

Transdev North America; Perris (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Vacation up to 5 days

Paid sick leave 40 hours/year

Medical, dental & vision coverage

Life insurance & 401k

Job summary

Transdev North America in Riverside, CA is seeking a Dispatcher to oversee road service by coordinating with Operators and providing customer support to clients. The role emphasizes safety and reliability.

Key duties include tracking trip performance, handling trip questions (no shows, cancellations), managing emergencies, and adjusting daily service as needed. Requires a High School Diploma or GED and 3–5 years dispatching experience.

Qualifications

• 3-5 years of dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• DOT drug testing and physical if applicable per DOT 49 CFR Part 40.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance, start routes on time, monitor performance and incidents.
• Provide customer support by addressing questions and concerns regarding trips (no shows, cancellations, missed trips).
• Manage emergencies for vehicle operators and liaise with carriers and emergency services.
• Manage daily service by reviewing route performance and proactively responding to issues affecting customer service.
• Other duties as required.

Skills

Dispatching experience

Customer service

Verbal communication

Problem solving

Education

High School Diploma or GED

Technical degree preferred

Job description

Transdev in Riverside, California is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
CBA Position
Transdev is proud to offer:
Position Subject To Collective Bargaining Agreement

• $20.29
  

Benefits Include

• Vacation : up to 5 days per year
• Paid Sick Leave: 40 hours yearly for full-time employees, medical, dental & vision after 30 calendar days of employment for full-time employees and life insurance, 401k retirement.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.
Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience of dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Dispatchers
Job Type: Full Time
Req ID: 8967
Pay Group: 2V9
Cost Center: 55375
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.