Dispatcher

Beacon Mobility; Burnsville (MN); Hybrid; USD 3,444,000 - 3,995,000; Full time

Benefits offered by this job

Competitive pay

Stable full-time schedule

Career growth opportunities

Beacon Mobility ecosystem

Job summary

Transit Team, Inc. in Burnsville, MN is seeking a full-time Dispatcher to coordinate and dispatch transportation services. You will monitor routes, communicate with drivers, and act as the primary driver support contact to maintain high service levels.

Candidates should have strong communication, customer service, and multitasking abilities, with calmness under pressure during disruptions. This role offers competitive hourly pay and a stable schedule in a dynamic environment.

Qualifications

• Strong communication and customer service skills required.
• Ability to multitask and make informed decisions in a fast-paced environment.
• Proactive problem solving and organizational skills.
• Ability to remain calm and professional during disruptions or emergencies.

Responsibilities

• Coordinate and dispatch transportation services efficiently.
• Monitor and adjust routes to maximize performance and service quality.
• Communicate with drivers to ensure operational success.
• Act as primary point of contact for driver support and assistance.
• Resolve customer service concerns professionally.
• Manage incidents, service disruptions, and real-time challenges.
• Track KPIs such as on-time performance, route efficiency, and adherence.

Skills

Communication

Customer service

Multitasking

Decision making

Calm under pressure

Problem solving

Tools

Dispatching software

Job description

## DispatcherApply: Burnsville, MN: Full time: Posted Yesterday: REQ-2026-4502Transit Team, Inc.**Location:** Burnsville, MN (Onsite) **Pay:** $27.00 per hour **Employer of Choice!****Voted one of the Best Companies to Work For by U.S. News & World Report for 2025-2026!** **Available Shift:*** Tuesday - Thursday: 5:00 AM - 3:00 PM* Friday - Saturday: 2:30 PM - 12:00 AM **What You'll Do*** Coordinate and dispatch transportation services efficiently and effectively* Monitor and adjust routes to maximize performance and service quality* Communicate with drivers throughout their shifts to ensure operational success* Act as the primary point of contact for driver support and assistance* Resolve customer service concerns and operational issues in a professional manner* Manage critical incidents, service disruptions, and real-time operational challenges* Track and manage key performance indicators (KPIs), including: On-time performance Appointment adherence Passenger onboard time Route efficiency* Collaborate with supervisors and operational leaders to ensure service goals are met* Maintain accurate records and documentation related to daily operations **Qualifications*** Strong communication and customer service skills* Basic computer proficiency and ability to learn dispatching software* Ability to multitask and make informed decisions in a fast-paced environment* Strong problem-solving and organizational skills* Ability to remain calm and professional during service disruptions or emergencies* Transportation, dispatching, logistics, or customer service experience preferred* Commitment to providing safe, reliable, and caring service **Why Join Transit Team?*** Competitive pay at **$27.00 per hour*** Stable, full-time schedule* Opportunity to make a meaningful impact in your community* Supportive team environment* Career growth opportunities within Beacon Mobility* Work for an industry-leading organization recognized as an employer of choice If you're passionate about helping people, thrive in a fast-paced environment, and enjoy being the communication link that keeps operations running smoothly, we'd love to hear from you. **Apply today and help us deliver mobility without limits because every ride matters.**Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.