Dispatcher

Expert-Heating-and-Coolin; Taylor (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Expert Heating & Cooling, a Pinnacle MEP company, is seeking a detail-oriented Dispatcher in Taylor, Michigan to coordinate technician schedules, manage service appointments, and ensure timely, professional service for customers.

You will answer calls, dispatch technicians, maintain schedules, and assist with invoicing and purchase orders, working closely with customers, technicians, and internal teams to keep operations efficient.

Qualifications

• Strong customer service and telephone communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple calls, service requests, and scheduling priorities simultaneously.
• Ability to work under pressure, meet deadlines, and adapt to changing service needs.

Responsibilities

• Answer inbound customer calls and direct inquiries to the appropriate team members.
• Dispatch HVAC technicians based on service needs and scheduling priorities.
• Maintain the service calendar and coordinate daily technician schedules.
• Assist with invoicing, purchase orders, and updating customer records.
• Support the service team with daily administrative tasks and operational coordination.

Skills

Customer service

Organization

multitasking

Education

High school diploma

Tools

ServiceTitan

Job description

Expert Heating & Cooling, a Pinnacle MEP company, specializes in commercial and residential HVAC services and is located in Taylor, Michigan. We are looking for an organized, customer-focused Dispatcher to coordinate technician schedules, manage service appointments, and help ensure customers receive timely and professional service.

The Dispatcher plays a key role in daily operations by answering customer calls, dispatching HVAC technicians, maintaining schedules, communicating service needs, and assisting with invoicing and purchase orders. This position works closely with customers, technicians, and internal team members to keep service operations running efficiently.

If you are a strong communicator who enjoys solving problems, coordinating schedules, and delivering excellent customer service in a fast-paced environment, this is an opportunity to join a growing organization with tremendous career growth potential.

Why You'll Love Working Here

At Expert Heating & Cooling, we believe our people are our greatest competitive advantage. We are committed to investing in talented professionals who share our passion for excellence, teamwork, and customer service.

When you join Expert Heating & Cooling, you'll find:

• A collaborative, team-first culture where your contributions are valued.
• The opportunity to make a meaningful impact on customer satisfaction and daily service operations.
• The opportunity to work closely with HVAC technicians and experienced service professionals.
• A fast-growing organization with opportunities for professional development and career advancement.
• A team environment that values accountability, communication, and continuous improvement.

What You'll Do

Customer Service & Communication

• Answer inbound customer calls and direct inquiries to the appropriate team members.
• Communicate scheduled services, appointment details, and service expectations to customers.
• Provide professional, timely, and courteous customer service by phone and through other communication channels.
• Coordinate communication between customers, technicians, and internal team members.
• Help address scheduling changes, customer concerns, and service-related questions.

Dispatching & Scheduling

• Dispatch HVAC technicians based on service needs, availability, location, and scheduling priorities.
• Schedule and maintain the service calendar for HVAC service and maintenance appointments.
• Coordinate daily technician schedules to support efficient routing and timely service delivery.
• Adjust schedules as needed to accommodate urgent service requests, cancellations, and changing priorities.
• Communicate schedule updates and job details to technicians and relevant team members.
• Monitor scheduled appointments and help ensure technicians have the information needed to complete assigned work.

Administrative & Operational Support

• Assist with invoicing and purchase orders.
• Maintain accurate customer information, service schedules, and appointment records.
• Enter and update service-related information in company software.
• Help ensure service documentation and administrative records are complete and accurate.
• Support the service team with daily administrative tasks and operational coordination.
• Assist with purchasing HVAC equipment and materials as needed.

What We're Looking For

Required Qualifications

• High school diploma or equivalent required.
• Strong customer service and telephone communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple customer calls, service requests, and scheduling priorities simultaneously.
• Ability to work under pressure, meet deadlines, and adapt to changing service needs.
• Strong communication and coordination skills when working with customers and internal team members.
• Ability to maintain accurate schedules, records, and administrative documentation.

Preferred Qualifications

• Minimum of 3 years of dispatching and routing experience, preferably in the HVAC industry.
• Experience with ServiceTitan or similar service management software.
• Previous experience purchasing HVAC equipment or materials is a plus.
• Familiarity with HVAC service and maintenance scheduling, technician dispatching, or field service operations.

Why This Role Matters

Dispatchers play a vital role in delivering an exceptional customer experience and keeping daily service operations organized and efficient. By coordinating technician schedules, communicating with customers, managing service appointments, and supporting administrative processes, the Dispatcher helps ensure the right technicians are assigned to the right jobs at the right time.

This role directly supports technician productivity, customer satisfaction, and the overall success of the service department.

Travel Requirements

• This is primarily an office-based position located in Taylor, Michigan.
• Occasional local travel may be required to support business or operational needs.

Physical Requirements

• Ability to sit and work at a computer for extended periods while managing calls, schedules, and administrative responsibilities.
• Ability to use a telephone, computer, and other standard office equipment throughout the workday.
• Ability to communicate effectively in person, by telephone, and through electronic communication.
• Ability to occasionally stand, walk, bend, and move throughout the office as needed.

Expert Heating & Cooling is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We believe that diverse perspectives strengthen our organization and encourage candidates from all backgrounds to apply.