Dispatcher

T3 Services Group; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Pet Insurance

Work from home!

Employee Discounts

401(k) with 4% company match

PTO, Paid Holidays and Paid Parentalle

Company-provided laptop, monitor and/s

Job summary

Radiant Plumbing & Air Conditioning is seeking a Dispatch Coordinator to organize daily schedules, dispatch technicians, and monitor performance in a fast-paced Austin home-services setting.

Ideal candidates have ServiceTitan experience, strong multitasking and communication skills, and a track record of delivering a 5-star customer experience. Proficiency with Office tools is preferred; high school diploma required.

Qualifications

• ServiceTitan experience is required.
• Strong organizational and communication skills.
• Ability to multitask and switch priorities quickly.
• Experience in the home service industry is a plus.
• Proficiency with Microsoft Office or Google Suite.

Responsibilities

• Organize and coordinate daily schedules based on call priority and technician ability.
• Dispatch and debrief technicians.
• Monitor the performance of service technicians.
• Communicate with customers in a timely and effective manner.
• Understand sales goals and help hold the team accountable.
• Quickly adjust schedules as priorities change throughout the day.

Skills

ServiceTitan experience

Attention to detail

Multitasking

Communication skills

Problem-solving

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Radiant Plumbing & Air Conditioning

Since 1999, we've been Austin's bold and quirky solution for all things plumbing and air conditioning. We don't just stand out, we shine! From memorable service to a fun-loving company culture, we're a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don't let your future swirl down the drain. Apply today and join the best in the business!

Schedule

Monday-Friday | 11:00 AM-8:00 PM

The Good Stuff

• Medical, Dental and Vision Insurance
• Pet Insurance
• Work from home!
• Employee Discounts
• 401(k) with 4% company match
• PTO, Paid Holidays and Paid Parental Leave
• Company-provided laptop, monitor and headset

Our Ideal Candidate

• ServiceTitan experience is a must!
• Experience in the home service industry is highly preferred.
• Thrives in a fast-paced environment (clock in, GO-GO-GO-GO, clock out!)
• Strong attention to detail.
• Sound critical thinking and problem-solving skills.
• Ingenuity and resourcefulness.
• Superhuman ability to multitask.
• Provides a 5-star customer experience.
• An empathetic and upbeat attitude.
• A backbone! Our dispatchers thrive under pressure.
• Driven for excellence.

Job Duties

• Organize and coordinate daily schedules based on call priority and technician ability.
• Dispatch and debrief our technicians.
• Monitor the performance of service technicians.
• Communicate with customers in a timely and effective manner.
• Understand sales goals and help hold the team accountable.
• Quickly adjust schedules as priorities change throughout the day.

What You Need

• High School Diploma or GED.
• 1+ year of dispatch experience, preferably dispatching technicians.
• ServiceTitan experience required.
• Proficiency with Microsoft Office or Google Suite.
• Strong ability to multitask and switch priorities quickly.
• Excellent organizational and communication skills.

We are Radiant: hard to join, harder to leave!